Senior Sales Operations & Strategy Manager, Front
$133-162k
+ Equity
More information about location
2 days a week in office
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
$133-162k
+ Equity
More information about location
2 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Looking for a candidate who is passionate about making an impact
- You are a genuine and proactive team player, who is able to embrace ambiguity and approach business problems in a data-driven and structured manner
- 7+ years experience in Sales Operations, Revenue Operations or equivalent
- Experience working in B2B SaaS, high-growth environment
- Excellent communication skills, incl. experience effectively working with executives
- Strong attention to detail, with ability to synthesize and simplify complex information
- Proven analytical, modeling, and conceptual problem-solving abilities
- Able to work with a high degree of autonomy, particularly within a global setting
- Salesforce expert and familiar with data structure and reporting functionality of Salesforce
- Proficiency in SQL, Google Sheets, and Excel
- Bachelor's degree required, MBA preferred
What the job involves
- The Senior Sales Operations & Strategy Manager is a critical member of the GTM leadership team and an important voice in the border revenue operations ecosystem
- This role will be a strategic business partner to our sales organization and is responsible for the operational strategy, driving best practices around our business processes, analytics, insights and driving scaling initiatives to support a fast-growing company
- This person will report directly to the VP, Revenue Operations
- You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the sales teams
- Operational Cadence: Own the sales operational cadence
- Consistently monitor and drive operational efficiencies to optimize the effectiveness and impact of processes such as lead scoring & routing, book assignments, territory design, compensation plans, planning, QBRs, weekly cadences, etc
- Build and implement sales processes to maximize sales productivity and operational efficiency
- Insights: Know the business and the market to help drive business insights into current pacing and projections
- Own performance metrics and reporting tools and ensure accurate and actionable data
- Recommend thoughtful improvements to help accelerate growth and remove friction within the sales motion
- Provide insights into what is working and what isn’t
- Strategy: Drive thought leadership around operational excellence
- Design a cohesive end-to-end strategy, aligned to company goals, to evolve the sales operational engine to support fast growth and scale
- Proactively set a cadence to provide visibility, deliver steady insights and actions to shape and growth
- Leverage and partner with internal stakeholders to drive alignment and consistency
- Strategic Projects: Ensure sales strategy, organizational and operational projects are properly defined, implemented and executed
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopitfy and Convoy. However it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. It is moving to futher develop its product and increase its market share, hiring on new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.3m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
SoMa, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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