Revenue Operations Lead, Nooks

• 4+ years of experience in Revenue Operations or Sales Operations, ideally with strategic impact across Sales, Customer Success, and Marketing functions
• Advanced expertise with sales tech stacks and platforms, including Hubspot, Outreach, Gong, Zoominfo, Salesforce, and Salesloft
• Strategic Execution: Demonstrated ability to independently manage complex projects, set priorities, and drive execution to meet critical milestones
• Change Management: Skilled in change management, with a track record of implementing process improvements that support cross-functional teams and drive sales success
• Data-Driven Decision Making: Expertise in analyzing data and trends to provide actionable insights and inform strategic decisions across the GTM organization
• Cross-Functional Collaboration: Proven ability to build relationships and work closely with leaders in Sales, Marketing, Customer Success, and other departments, contributing to regular reporting and planning
• Proactive Problem Solving: Ability to identify and resolve potential roadblocks early on, ensuring smooth operations and that teams are not hindered by GTM tools or processes

Desirable

• Nooks is a platform transforming sales reps from manual laborers to scientists. With today’s technology, sales reps shouldn’t need to manually write hundreds of emails, research hundreds of websites/linkedins, and make hundreds of calls
• They should instead focus on the parts of their job that actually require people - talking to customers, being creative, and problem-solving
• With a combination of AI tools, automation and real-time collaboration, Nooks can do the rest
• There are ~750,000 SDR/BDR’s in the US alone (e.g. Airtable, Brex, Databricks and many other tech companies have sizable SDR/BDR teams)
• Oversee Hubspot CRM - monitor, analyze, and identify trends, as well as provide insights into our teams’ performance
• Ensure our customer subscription and other GTM tools are working seamlessly, providing guidance and support to team members when needed
• Work with department heads on account market scoring / segmentation, new account distribution across sales reps, CS portfolio planning, increasing our contact / account database as we scale into new markets, and rep capacity calculations
• Create and manage team-specific internal and external GTM dashboards that include KPIs like GDR, NDR, MRR waterfall, Churn, Growth Rates, lead conversions rates, quota attainment, and more
• Partner with marketing to ensure that marketing programs are attributed correctly
• Build forecasts that allows the various teams to understand both volume and timing of pipeline generation across different channels including but not limited to inbound, outbound, conferences, referrals, and more
• Develop and implement a strategy for our tools, processes, and people that make up GTM infrastructure, ensuring that processes are scalable
• Be a trusted advisor to department leaders and support the delivery of OKRs
• Own Sales and CS commission tracking and approval process to ensure the team is being compensated accurately and on time
• Assist with new hire onboarding with sales tools, license provisioning, and permission set management