Implementation Consultant, uberall
German Speaker
Plus long-term incentive program through VSOP/ESOP
Multi-location customer experience platform
Job no longer available
Multi-location customer experience platform
201-500 employees
Job no longer available
Plus long-term incentive program through VSOP/ESOP
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- Fluent in English and German
- Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce or IT
- Experience in an Implementation/Onboarding Specialist role or similar, familiar with the technical requirements for delivering a SaaS solution to international customers
- Customer-facing experience, focus on increasing customer satisfaction and reducing customer churn through technical solutions
- You enjoy training, assisting and solving problems with great solutions
- You use all resources available to analyse something from a different angle and strive for your customers adoption and success
- Strong business acumen required, you are familiar with the Sales cycle and understand the stakes of our customers
- You can quickly familiarise yourself with new and complex technology
- Prioritising and organising yourself is essential to have your portfolio under control
- You already worked with ticketing and CRM systems in the past (e.g. Jira, Salesforce)
- You are tech-savvy (backend & API) and have experience with large datasets (Excel (advanced), SQL) and reporting tools (JIRA, Salesforce)
- Experience with management of Google Business Profile or Facebook Business Manager would be a strong asset
- You have experience working in an international team
- You are open to new ideas and approaches
- You can work independently and are comfortable working remotely
What the job involves
- As an Implementation Consultant, you are the main point of contact for delivering our solution to our international customers and resellers
- You onboard, train and provide our partners with important product information on our Location Marketing Cloud (SaaS)
- You bring a technical answer to our customers’ strategy and ensure they are built for long-term success with our solution
- You are responsible for the technical implementation of our customers and accompany them at the highest level through the first application steps with our product
- Not only the customer contact will be important in this position, but also the coordination, especially with our revenue as well as product teams
- You will be responsible for the implementation of our solution and the onboarding of our customers
- You will ensure a smooth implementation, to increase early adoption and drive a successful collaboration between Uberall and our customers
- You will deliver an onboarding plan in accordance with the customer’s roadmap, by coordinating and collaborating closely with the teams involved in the process (Pre-Sales, Sales, Customer Success, Product…)
- Assessing, understanding and offering the best resolution to any challenge our customers wish to overcome
- You will be responsible for escalating misalignments identified throughout the onboarding via the appropriate internal channels (e.g. Jira, Salesforce)
- Your expertise about the directories we are working with (Google, Facebook…) will be a reliable asset to guide our customers towards success
- You will become familiar with our processes and support the rest of the Customer Operations department in their efforts to constantly develop and improve our Product knowledge, internally and externally
- You work on individual projects and bring your suggestions to the front when it comes to process improvements and optimization
- You strive for constantly enriching the available documentation, internally and externally
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of customer base is testament to the benefits Uberall brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, to place the platform as a top choice into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company HQ
Brunnenviertel, Berlin, BE
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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