Operations Support Lead, Equinix
Global Operations xScale
$80-120k
Salary applicable for candidates based in Colorado, may vary in other locations + Bonus
Digital infrastructure company
Be an early applicant
Digital infrastructure company
1001+ employees
Be an early applicant
$80-120k
Salary applicable for candidates based in Colorado, may vary in other locations + Bonus
1001+ employees
Company mission
To provide finance, manufacturing, transport, government, and healthcare organizations a cloud-first world.
Role
Who you are
- If you are seeking a challenging and rewarding role where you can significantly impact our global operations, then this opportunity is perfect for you
- Adaptable – able to work in a fast paced environment, driving for operational excellence whilst being prepared to adapt to change
- Excellent communicator – able to communicate information concisely and clearly
- Collaborator - The ability to build relationships, foster teamwork, and effectively collaborate with colleagues at all levels is crucial for success in this role
- Data driven mindset – able to analyse data to inform decisions
- Problem-Solving Abilities - Strong problem-solving skills to find innovative solutions and make informed decisions
- Able to prioritize tasks
- Well organised and works with attention to detail
- Self motivated – Focused, committed, and proactive in pursuing the team objectives, take initiative to solve problems and make progress towards the team goals
- Proven track record of collaboration, team work and communicating effectively with various stakeholders
- Experience or knowledge of smart sheets would be beneficial
- Experience or knowledge of data centre operations, tools and systems would be preferred
- Availability for travel to different countries, approximately every 4-8 weeks
What the job involves
- Join our dynamic team in Global Operations xScale and be at the forefront of supporting the growth and success of our xScale business and operations teams worldwide
- As a team member, you will be crucial in aligning sites globally to the xScale-specific processes, ensuring seamless and aligned operations across all locations
- Supporting site operations and interfacing with departments such as Finance, Design, Construction, and Operations Excellence, and xScale you will coordinate efforts across Americas Data Center teams
- Your expertise will facilitate seamless communication and collaboration, supporting new site handover, assisting operating sites in partnership with xScale asset management and operations to efficiently resolve challenges and continuing to improve our operational excellence and efficiency
- Act as a key interface between the Data Center Managers and xScale Finance, Compliance, Global Ops Engineering, and the JV
- Working as part of the xScale Global Operations team to bridge the gap between GOx and local operations, to ensure alignment with the xScale operating Model, Staffing Levels, Shift Schedules, Roles
- Provide Support on the xScale model and product within operations and to our cross functional partners
- Work alongside design and construction to represent xScale Operations and the Customer in new deployments to ensure sites are operationally ready and prepared to the customer handover
- Notify xScale asset management in the event of an incident and follow up to ensure SLA penalties are calculated and root cause analysis is shared to stakeholders
- Support in the production of facility management plans
- Support Global Platform Alliances with xScale customer negotiations
- Collaborate with GCCX (Global Customer Care Experience) to address xScale customer onboarding requirements
- Deliver monthly communications alongside the Global Ops xScale team to the site teams, and regional leaders though Data Center Managers Forums and Regional Leadership calls
Our take
Equinix is a veteran player in the digital infrastructure market, connecting industry-leading organizations in finance, manufacturing, retail, transportation, government, healthcare, and education.
The company provides a range of services within the categories of digital, support, data center, and interconnection, with capabilities including, for example, simplifying hybrid cloud deployments or securing on-site deployments. It has an extensive range of partners, granting its clients access to a vast range of industry-leading technologies atop its own offerings.
With a wide global presence, Equinix has secured a path to continued success by its ability to keep abreast of developments in the space. The company is comfortably positioned to remain a robust and leading player across multiple growth avenues and can be expected to make more smart developments and partnerships in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Equinix employees receive excellent health care and counseling plans that vary by country to ensure the well-being of you and your family. We offer paid vacations and holidays and encourage community involvement year-round via volunteer opportunities
- Spending time with your loved ones and taking care of your family are important. Equinix provides a range of country-specific programs that ensure you have the resources needed to thrive and manage your family’s needs
- Equinix offers different programs to help you build your financial security, make charitable donations and seek additional education. In many countries we also offer a flexible employee stock purchase plan
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Charles Meyers
(President & CEO (Not Founder))Former Senior Associate at Booz Allen & Hamilton, President and COO at BellSouth.net, and VP of Business and Corp Development at Internet Security Systems. Before becoming CEO of Equinix, they were a Senior Technology Executive and Fitness Entrepreneur at Life Restorations LLC and Group President of Messaging and Mobile Media at VeriSign.
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