Staff Technical Product Manager, ServiceNow
Customer Experience
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 12 years minimum Product Manager experience required
- Search Optimization Expertise
- Demonstrated expertise in consolidating multiple content sources into a unified data model, thereby enhancing search optimization
- A track record of driving process changes for content creation, updates, and depreciation is preferred
- SEO Proficiency
- Familiarity and hands-on experience with content and site optimization for SEO purposes
- Influential Leadership
- Ability to lead and influence cross-functional teams in a matrixed environment. Ability to manage stakeholder relationships effectively, internally and externally, and communicate to diverse stakeholders
- Proven Product Management Track Record
- Track record of successful product management, preferably with leading SaaS companies, spanning diverse customer bases from small business owners to enterprises
- Background in software development, software testing, or technical consulting, including experience with the Now Platform and other ServiceNow applications
- Strong analytical approach, with attention to detail and excellent reporting skills
What the job involves
- Take ownership of critical business functions or market segment features and experiences
- Engage with internal stakeholders (such as other PMs, architecture, operations, business development, sales, marketing, and customer success teams) and customers to understand requirements and business needs
- Collaborate with the UX team to create solution variants and conduct user research, market research, and competitive analysis to create a best-in-class solution on the ServiceNow platform
- Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed. Define technical requirements and work with engineering on scope
- Effectively work with our internal product teams to ensure that our products, APIs, and user experiences can be used to enable the required use cases and scenarios across the spectrum of products
- Partner with microservices product teams to align priorities and roadmaps with application experience product teams
- Manage the delivery of digital experiences in ServiceNow CX/EX, identifying microservices dependencies for scalability
- Manage product delivery from POC to ongoing releases, resolve technical issues, and meet committed timelines organization-wide
- Define product performance and effectiveness metrics
- Coordinate solutions across multiple technical teams and ensure committed product delivery timelines are achieved across the organization, including but not limited to engineering
- Frequently check product performance and iterate on features to achieve the necessary business objectives
- Help resolve technical blocking issues
- Develop and maintain relationships with key decision-makers across the organization
- Product definition and functional specifications for Application features, Application APIs, and Application experiences
- KPIs/metrics - Functional and Technical
- Product hypotheses and experimentation strategy
- Use cases and user stories
- Pitch presentations and shareable one-pagers
- Acceptance Criteria for products and features
- Functional documentation and adoption strategy
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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