Support Engineer, OpenX
Adtech buy side and data partners
$85-105k
+ Bonus + Equity
Sell-side platform
Open for applications
Sell-side platform
201-500 employees
Open for applications
$85-105k
+ Bonus + Equity
201-500 employees
Company mission
OpenX's mission is to create awesome programmatic marketplaces.
Role
Who you are
- 3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech
- Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics
- Experience working with agencies, brands, or demand-side platforms (DSPs)
- Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses
- Strong project management skills with the ability to coordinate cross-functional teams
- Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies
- Experience with ad tech tools such as Postman, Bigquery, SQL, Python
- Ability to communicate technical concepts to both technical and non-technical stakeholders
- Detail-oriented, analytical, and proactive in identifying and solving problems
What the job involves
- OpenX is seeking a Support Engineer with a strong understanding of programmatic advertising, supply-side platforms (SSPs), and buy-side mechanics to join our growing Customer Success Engineering team
- This role is pivotal in supporting agency and brand partners, ensuring seamless technical integration, troubleshooting, and ongoing optimization of their access to premium supply
- In this role, you will serve as the primary technical point of contact for agencies and brands, working cross-functionally with internal teams such as Solutions Architecture, Product, and Engineering
- Your ability to manage projects, communicate complex technical concepts, and drive operational success will be essential in ensuring a smooth experience for our partners
- Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply
- Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution
- Project manage integrations and onboarding processes for new agency and brand partnerships
- Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution
- Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP
- Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities
- Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns
- Monitor and QA new partner integrations to ensure compliance with industry standards (ads.txt, sellers.json, OpenRTB, etc.)
- Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients
Our take
Programmatic advertising - the automatic placement of advertisements typically conducted via the internet and based on a personalised understanding of viewers’ online profiles - has become a vital tool for every business. OpenX provides the infrastructure for this booming industry with their ad exchange platform.
The company is now focused on adjusting its platforms to reflect the values of the modern society it is doing so much to shape. That means accepting tough but fair multi-million dollar FTC fines for data breaches as well as becoming the first ad exchange to go carbon neutral.
The challenge of competing with both ever-changing views on the value and efficacy of programmatic advertising is not a small one. However, OpenX has proven that it is able to innovate with the times. It has deep partnerships across the ecosystem, partnering with Attain in 2022 to enable supply-side targeting for advertisers, enabling the company to reach further heights.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2013
$25m
SERIES E
May 2011
$20m
SERIES D
Total funding: $75.5m
Company benefits
- Dental and vision for both employees and their families
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Pasadena, CA
Leadership
Damon Reeve
(Board Director)Previously Board Director at Snowplow Analytics for 3 years and CEO of Authenticated Digital for 4 years. Currently acts as CEO for Ozone.
Scott Switzer
(Advisor)Previously Limited Partner at FirstMark Capital for 8 years and Advisor at Flybridge Capital Partners for 4 years. Acts as CTO for Ozone.
John Gentry
(CEO, not founder)Previously acted as President of Spot Runner, developer of the Malibu Media Platform, an online media exchange that simplifies the buying and selling of television media. Experience as Chief Revenue Officer of Green Dot, the pioneer and market leader in the prepaid debit card industry.
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