Support Engineer, OpenX

• 3-5 years of experience in a support engineering, solutions engineering, or technical account management role within ad tech
• Strong understanding of SSPs, DSPs, PMPs, OpenRTB, and programmatic trading mechanics
• Experience working with agencies, brands, or demand-side platforms (DSPs)
• Familiarity with deal troubleshooting, log-level data analysis, and debugging bid requests/responses
• Strong project management skills with the ability to coordinate cross-functional teams
• Proficiency in analyzing ad logs, bid landscapes, and troubleshooting QPS/discrepancies
• Experience with ad tech tools such as Postman, Bigquery, SQL, Python
• Ability to communicate technical concepts to both technical and non-technical stakeholders
• Detail-oriented, analytical, and proactive in identifying and solving problems

• OpenX is seeking a Support Engineer with a strong understanding of programmatic advertising, supply-side platforms (SSPs), and buy-side mechanics to join our growing Customer Success Engineering team
• This role is pivotal in supporting agency and brand partners, ensuring seamless technical integration, troubleshooting, and ongoing optimization of their access to premium supply
• In this role, you will serve as the primary technical point of contact for agencies and brands, working cross-functionally with internal teams such as Solutions Architecture, Product, and Engineering
• Your ability to manage projects, communicate complex technical concepts, and drive operational success will be essential in ensuring a smooth experience for our partners
• Act as the technical liaison between agency/brand buyers and our SSP, ensuring seamless access to supply
• Troubleshoot and resolve technical integration issues related to demand-side connections, bidder configurations, and deal execution
• Project manage integrations and onboarding processes for new agency and brand partnerships
• Collaborate with Product & Engineering teams to escalate and prioritize feature requests, optimizations, and issue resolution
• Provide technical guidance and best practices to agencies and brands on optimizing their media buying strategy through our SSP
• Partner with Customer Success & Commercial teams to drive adoption and educate clients on platform capabilities
• Analyze log-level data and reporting to diagnose and resolve discrepancies, delivery issues, and performance concerns
• Monitor and QA new partner integrations to ensure compliance with industry standards (ads.txt, sellers.json, OpenRTB, etc.)
• Stay up-to-date with industry trends, programmatic technologies, and buy-side innovations to offer strategic insights to clients

• Dental and vision for both employees and their families
• Unlimited paid time off policy
• Work from home opportunities
• Health insurance

Total funding: $75.5m

Programmatic advertising - the automatic placement of advertisements typically conducted via the internet and based on a personalised understanding of viewers’ online profiles - has become a vital tool for every business. OpenX provides the infrastructure for this booming industry with their ad exchange platform.