Technical Account Engineer, Zoom

$76.8-186.2k

OTE

+ Bonus and equity

React

CSS

TypeScript

React Native

HTML

JavaScript

iOS

Node.js

Android

Vue.js

Flutter

REST API

Senior and Expert level

San Francisco Bay Area

Remote from US

Work platform for human connection

Job no longer available

Work platform for human connection

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Job no longer available

$76.8-186.2k

OTE

+ Bonus and equity

React

CSS

TypeScript

React Native

HTML

JavaScript

iOS

Node.js

Android

Vue.js

Flutter

REST API

Senior and Expert level

San Francisco Bay Area

Remote from US

1001+ employees

B2CB2BCommunicationTelecommunicationsVideo

Company mission

To help people connect, collaborate, and get more work done, together.

Job

Company

Role

Who you are

Have a Bachelor's in Computer Science, Engineering, or related field, or equivalent experience
Have at least 5 years of experience in software development, solution architecture, or developer advocacy
Have the ability to build relationship with customers and demonstrate effective communication skills, both spoken and written
Demonstrate experience in full-stack web development, with proven expertise in building high-quality user interfaces across platforms
Have a clear understanding of the web technology stack, including TCP/IP, HTTP, HTML/CSS, JavaScript, and RESTful API
Show proficiency with modern frontend technologies such as Node.js, React, Vue.js, JavaScript (ES6+), TypeScript, and CSS3
Have solid technical experience in cross-platform mobile development frameworks (e.g., Flutter, React Native). Knowledge of native Android and iOS development is a plus

What the job involves

As a Technical Account Engineer, you will exclusively support Zoom’s highest-tier customers, serving as the primary point of contact for technical consultation on both web and mobile development
You will offer expert guidance, quickly resolve technical issues, and build effective relationships to drive customer success and satisfaction
The Technical Account Engineer team is responsible for supporting all of the issues for Zoom’s Elite customers ranging from Zoom's most technically complex or sensitive support situations

Application process

End Date: November 1, 2025

Our take

Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.

Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.

To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

7% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (1.3)

Company

Funding (last 2 of 5 rounds)

Jan 2017

$100m

SERIES D

Feb 2015

$30m

SERIES C

Total funding: $148.5m

Company benefits

Work from home opportunities
Retirement benefits
My-Time-Off (MTO), an extended vacation policy
Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
Employer Matching of Charitable contributions up to $500 USD equivalent/year
Annual Zoom Store Allowance
Business Travel Accident Insurance

Company HQ

Downtown San Jose, San Jose, CA

Leadership

Eric Yuan

(CEO & Founder)

Previously VP Engineering at Cisco and WebEx.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 38 more jobs at Zoom