Lead UX Researcher, SeatGeek
$150-210k
+ Equity
Ticketing platform for live events
Job no longer available
Ticketing platform for live events
501-1000 employees
Job no longer available
$150-210k
+ Equity
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- This role requires a background in developing and running research programs for technical users, expertise in analyzing user behaviors and workflows, excellent communication skills, and strong mentoring abilities
- The ideal candidate embraces a growth mindset, has a track record of delivering results both as an individual and with others, enjoys collaborating with designers, product managers and engineers, and is excited by the opportunity to create exceptional ticketing and event management experiences
- 8+ years experience in research methods impacting both product direction and detailed experience design
- 4+ years relevant domain experience within technology sectors such as ticketing or event management; Digital CRM or Ecomm (wholesale or supply-side) platforms; healthcare (hospital, clinic, or patient care team tools)
- Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a B2B/B2B2C technology industry setting
- Experience impacting both product direction and detailed experience design including on products with advanced users of technically complex workflows or tools
- The mindset of a challenge, changemaker, and innovator
- 4+ hours of overlap with a 9:30am-5:30pm East Coast workday
What the job involves
- As the lead researcher for the Enterprise team, you will play a pivotal role in reshaping our rightsholder experience by guiding our research practice
- Supporting all of our client-facing products, you will work across a diverse matrix of user archetypes and collaborate closely with cross-functional teams
- Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
- Drive persona and JTBD work to deepen our understanding of their needs, priorities and friction
- Establish a robust research practice that ties quantitative and qualitative measures together to boost user satisfaction through feedback analysis
- Lead discovery work that supports our value proposition and future goals to customers and aligns with our with organizational objectives
- Demonstrate outstanding research skills and a passion for experimentation, data, and systems thinking
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$70.2m
SERIES D
Total funding: $411.3m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company values
- Start With Fans - When fans win, everyone wins
- Be Humbold - We're bold, but humble
- Pull Back The Curtains - We put outsized focus on building the most talented team possible
- Don't Do Bullsh*t Work - If unchecked, every job results in too many hours spent on bullsh*t work. We design how we work to spend the most time doing rather than preparing to do
- Stack The Lineup - Our team is our biggest unfair advantage, and the best teams bring together different backgrounds and experiences
- Play Long Ball - We take big bets on the future
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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