Integration Engineer, Stripe
Launch Team
CA$133-199.6k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
CA$133-199.6k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- Has 4 - 6 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
- Can read, write, and understand code in multiple programming languages
- Has experience integrating Stripe or other RESTful APIs
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc.)
- A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non-technical audiences
Desirable
- Strong technical aptitude, with experience in software development
- Superior time management skills to manage multiple external customers simultaneously
- Self-starter with the ability to assess, troubleshoot and work autonomously to decompose and solve complex problems
- Experience in payments or ecommerce
- Experience working in a Professional Services organization or in a customer success organization
What the job involves
- In this role you’ll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations
- The OCS and Link teams focus on building best-in-class checkout experiences that provide delightful checkout experiences for customers, while driving higher purchase conversion for merchants
- As an organization, we work on Checkout, Payment Links, Elements, Payment Methods, and Link – each playing a crucial part in augmenting the economic landscape of the internet
- Working closely with our other Post-Sales teams (Accelerate, ProServ Consulting, and Alliances and Channels Partners) you'll proactively engage users and shepherd them through the integration process
- This will include providing technical consultations as well as motivating forward progress
- We’re seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go-live process
- You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings
- Proactively guide and monitor the health of priority users through the implementation phase
- Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Partner, or ProServ or engaging the necessary Product team
- Lead users through technical implementations of the OCS and Link products, performing a technical consultative role advising on best practices, conducting user integration/checkout reviews, validating user integrations using Stripe APIs, and investigating integration errors
- Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
- Drive continuous improvement of the OCS & Link Launch offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
- Closely partner with our sales team to ensure users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
- Measure and report on the progress and completion of user implementations, surfacing user insights and areas with consistent friction
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company values
- Built for builders - The best reason to work at Stripe is that you will have colleagues who support and challenge you to do the best work of your career. We combine a big-picture mindset with obsessive attention to the details, down to the last pixel, API parameter, and word.
- An environment of growth - We care about results more than CVs. We value managers who remain experts while developing talent and designing successful orgs. You can also have a big impact and advance far without managing anyone. We want you to take what you’ve been hired to do, and show us how it’s done – you might create something we never would have imagined. We have had account managers start a publishing arm, interns who have run business units, and hackathon participants who have built company-defining products.
- Fast-paced, detail oriented - We balance innovation with scrupulous attention to every bit and byte involved in the movement of money – because we can’t do our job well unless we do both. When we started, we emailed every API error to everyone at the company. Now, we have more than 250 million API requests a day – and we still care about each one.
- Voraciously curious - We wish there was a book that described what we need to do next (we’d even publish it), but since there isn’t, we all have to write it together. You will need to find answers to questions you’ve never been asked before. Sometimes, you will be the first person ever to contemplate a particular problem. We want people who devour books for fun and approach new challenges with eager curiosity.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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