Integration Engineer, Stripe

• Has 4 - 6 years of customer-facing experience working as a customer success engineer, integration engineer, solution architect, technical consultant, software engineer or similar role
• Can read, write, and understand code in multiple programming languages
• Has experience integrating Stripe or other RESTful APIs
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc.)
• A great verbal and written communicator, strong presentation skills, comfortable explaining complex technical concepts to both technical and non-technical audiences

Desirable

• In this role you’ll be responsible for guiding customers to successful Optimized Checkout Suite (OCS) & Link implementations
• The OCS and Link teams focus on building best-in-class checkout experiences that provide delightful checkout experiences for customers, while driving higher purchase conversion for merchants
• As an organization, we work on Checkout, Payment Links, Elements, Payment Methods, and Link – each playing a crucial part in augmenting the economic landscape of the internet
• Working closely with our other Post-Sales teams (Accelerate, ProServ Consulting, and Alliances and Channels Partners) you'll proactively engage users and shepherd them through the integration process
• This will include providing technical consultations as well as motivating forward progress
• We’re seeking candidates with technical and business skills to drive high quality integrations while accelerating the time to go-live process
• You’ll work closely with cross-functional teams to drive product improvements, solve challenging and complex problems, and improve Stripe’s offerings
• Proactively guide and monitor the health of priority users through the implementation phase
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Partner, or ProServ or engaging the necessary Product team
• Lead users through technical implementations of the OCS and Link products, performing a technical consultative role advising on best practices, conducting user integration/checkout reviews, validating user integrations using Stripe APIs, and investigating integration errors
• Work closely with OCS & Link Product & Engineering teams to improve and evolve Stripe products
• Drive continuous improvement of the OCS & Link Launch offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence
• Closely partner with our sales team to ensure users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
• Measure and report on the progress and completion of user implementations, surfacing user insights and areas with consistent friction