Deal Desk Manager, Ada
CA$105-140k
Chatbot AI customer experience solution
Open for applications
Chatbot AI customer experience solution
201-500 employees
Open for applications
CA$105-140k
201-500 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- This role requires a self-starter who enjoys both strategic process-building and hands-on operational execution
- 3+ years in a Deal Desk role, preferably in a high-growth SaaS environment
- Expertise with Salesforce CRM, Salesforce CPQ, and/or equivalent quoting/pricing tools
- Exceptional attention to detail, organizational skills, and the capability to handle multiple projects concurrently
- Excellent communication and interpersonal skills, with a proven track record of partnering effectively across multiple functions
- Proven ability to manage complex pricing and approval processes while balancing stakeholder interests
- Strong understanding of SaaS revenue recognition principles
What the job involves
- We are seeking an experienced Deal Desk professional to establish our Deal Desk function from the ground up
- As our first Deal Desk hire reporting into the Director, Finance, you will create processes, frameworks, and best practices from scratch in order to optimize deal execution, pricing strategy, and cross-functional collaboration between Sales, Finance, Legal, and RevOps
- You will own and drive all deal desk activities independently as a team of one, with an opportunity to expand the function and influence long-term strategy as the company grows
- Build and implement the deal review and approval processes, ensuring adherence to company policies, pricing guidelines, and approval frameworks
- Drive timely processing of deals by ensuring alignment and accountability across all key stakeholders (Sales, Finance, Legal, RevOps)
- Responsible for ensuring compliance with contracting and pricing policies, documenting approvals, and managing escalations for non-standard terms
- Provide operational support to the Sales team by creating sales orders, managing contracts, and ensuring accuracy within Salesforce
- Continuously refine internal documentation, procedures, and processes to enhance efficiency and scalability
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer & Developer)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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