Customer Success Program Manager, Okta
$122-182k
OTE
+ Incentive Compensation
Management platform securing resources from cloud to ground
Open for applications
Management platform securing resources from cloud to ground
1001+ employees
Open for applications
$122-182k
OTE
+ Incentive Compensation
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 4 + years of experience in Customer Success, Program Management, or a related field
- Proven ability to launch and scale strategic programs in a fast-paced environment
- Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously
- Exceptional stakeholder management and communication skills, with the ability to influence cross-functional teams
- Proficiency in G-Suite (Slides, Docs, Sheets), project management (Asana), and familiarity with Customer Success platforms (Salesforce, Gainsight) is a plus
- Passion for customer experience, innovation, and continuous improvement
- PMP certification is a plus
What the job involves
- We are seeking a Customer Success Program Manager to play a key role in shaping and scaling our Global Customer Success Program Office
- This role will drive strategic initiatives that enhance customer experience, optimize internal processes, and improve efficiency across the Customer Success organization
- You will collaborate cross-functionally to design, implement, and scale programs that drive customer value, retention, and advocacy
- This is a high-impact role in a fast-paced, customer-centric environment where your contributions will directly influence both customer success and internal team performance
- Program Strategy & Execution – Design, implement, and optimize customer success programs in collaboration with cross-functional teams
- Cross-functional Collaboration – Partner with Customer Success, Digital Growth, Enablement, and Marketing to drive program adoption and alignment
- Customer Journey & Success Planning – Support and enhance key initiatives, including Success Planning, Identity Maturity Modeling, and other strategic frameworks
- Metrics & Reporting – Define KPIs, track program performance, and provide actionable insights to improve impact
- Process Optimization – Identify inefficiencies and implement scalable solutions to improve workflows and customer experience
- Communication & Change Management – Develop resources and communication strategies to align with Customer Success priorities and measure & monitor change effectiveness
- Technology & Tools – Utilize Customer Success platforms (e.g., Salesforce, Gainsight) and analytics tools to drive data-driven decisions
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
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