Software Engineering Manager, Kaluza

• Have experience in an Engineering Management or related role working with high performing cross functional teams
• Have experience developing or managing teams working with Contact Centre tooling, such as Amazon Connect or Genesys
• Be passionate about growing and mentoring engineers within your teams
• Develop and maintain strong, positive relationships with clients by actively listening to their needs, providing timely and transparent communication, and proactively addressing any concerns
• Have a fundamental understanding of the principles of Agile and lean development
• Have an excellent understanding of a broad set of modern technologies, especially including event based systems such as Kafka
• Have excellent communication skills and experience working with senior leaders across the business

Desirable

• Reporting To: Head of Client Engineering / Head of Customer Care
• You will be focused on our Customer Care domain. This is the area focused on creating a step change in customer contact and experience through automation and AI-driven tools
• You will look after up to 2 teams of engineers. These will be a blended team of internal engineers and external consultants. Engineering Managers contribute to both the technical and product vision of their teams, making sure that their products are successful
• You’ll work closely with our clients to create an initial deployment of our Customer Care tooling. Having established product-market fit, it is likely you will transition into the Customer Care area to understand how we can iterate and evolve the platform to deploy it across multiple clients cost-effectively
• You’ll nurture the engineering talent in your teams, encouraging personal development, managing performance and ensuring everyone is aligned with product delivery objectives
• You’re unlikely to be particularly hands-on with the code, but will have enough technical experience to be able to contribute to and guide technical discussions, bringing the big picture context
• You’ll work closely with engineers in your team and your peers to contribute to and drive the technical roadmap and strategy for your area
• You’ll be a champion of operational excellence in your area and help your team be the best they can be
• You’ll find the right channels to remove impediments and unblock your team to help them meet their product delivery objectives