User Researcher, Chime
Trust & Safety
$112.1-155.8k
+ Bonus + Equity package
More information about location
4 days a week in office
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$112.1-155.8k
+ Bonus + Equity package
More information about location
4 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- Will have at least 3 years of user research experience for consumer products that have digital experiences
- Independently designed research studies that have positively influenced user needs and business metrics
- Conducted research collaboratively and showed a passion for processes that engage stakeholders beyond research reports
- Proficiency in communicating user research findings with cross-functional partners to drive impact
- Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies
- Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during product development
- Experience working in a startup environment. High-growth startups are a strong plus
- Experience in a Fintech organization is a plus
What the job involves
- We’re looking for a User Researcher to help Chime deepen our understanding of how to decrease financial risk for both our members and the business, protecting our members’ money
- Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health
- Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on
- Develop mixed-method research studies that include the stakeholders in every step of the process, from study concept to insight delivery
- Produce research artifacts that are human-readable and concise to inform what we’re learning about members
- Act as a champion for high-caliber user advocacy throughout Chime and champion our members first in all decisions
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 35 more jobs at Chime