Customer & Community Programs Director, Amplitude
$238-400k
Salary Dependent on Location + Equity
Product analytics company
Open for applications
Product analytics company
501-1000 employees
Open for applications
$238-400k
Salary Dependent on Location + Equity
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- 10+ years of experience in customer marketing, community programs, customer success, or similar cross-functional leadership roles—ideally in B2B SaaS
- Proven success in building customer-facing programs from scratch or evolving them into strategic growth engines
- Strong program management chops—you know how to turn vision into roadmaps, and roadmaps into repeatable, high-impact execution
- An ear for the customer and a voice for the brand—you can listen deeply and elevate authentic, compelling customer stories
- Executive presence with a builder mindset—you're as comfortable in front of a CMO as you are drafting a Notion plan to scale a community event
- Analytical and metrics-driven—you don’t just launch programs, you track and prove their impact
- Experience with Amplitude or similar analytics platforms is a plus, but not a dealbreaker
What the job involves
- We’re hiring a Director, Customer & Community Programs to lead and scale how Amplitude connects with, champions, and grows our customer and practitioner communities
- You’ll report into the product marketing organization and partner tightly with Customer Success, Marketing, Product, and Executive stakeholders
- This is a highly visible, strategic role that requires someone equal parts builder, storyteller, and operator
- You’ll own the development of customer-facing programs and community experiences that turn Amplitude users into champions, from customer advisory boards and executive roundtables to power-user meetups, customer storytelling initiatives, and digital community growth
- In short, you’ll work to build programs that inspire deep customer advocacy, foster meaningful peer-to-peer connection, and elevate Amplitude’s brand through the voices and success of our users
- As a Director, Customer & Community Programs, you will:
- Design and execute a cohesive customer & community strategy: Lead initiatives that deepen engagement with our most passionate users and expand participation across a diverse customer base
- Launch and scale customer advocacy programs: Build a roadmap for community advisory boards, customer stories, and speaking opportunities that amplify customer voices and impact
- Partner cross-functionally: Work with marketing, product, CS, and sales to align customer programs with business goals—whether that’s driving retention, fueling pipeline, or informing roadmap priorities
- Own digital community growth: Manage and evolve our digital presence (e.g., community forum, Slack/Discord groups, events platform), driving peer-to-peer collaboration and self-sustaining engagement
- Measure what matters: Set clear success metrics tied to influence on retention, customer satisfaction, content generation, and product feedback loops
- Be the bridge between Amplitude and our practitioners: Spot and nurture champions, influencers, and advocates within our user base—turning individuals into multipliers
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
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