IT Support Specialist, Olo
$58.8-75.9k
+ Equity
4+ days a week in office (New York City, NY)
On-demand commerce platform for restaurants
Be an early applicant
On-demand commerce platform for restaurants
501-1000 employees
Be an early applicant
$58.8-75.9k
+ Equity
4+ days a week in office (New York City, NY)
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 1+ year of experience in IT support or a help desk environment
- Passion for technology and helping people, with a customer-oriented approach
- Basic understanding of Windows and macOS operating systems
- Experience with common productivity software (Microsoft Office, Google Workspace, etc.)
- Familiarity with basic networking concepts (TCP/IP.)
- Excellent communication and interpersonal skills with both technical and non-technical audiences
- Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment
What the job involves
- As IT Support Specialist I, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues
- We take great pride in the reliability, security, and performance of our systems and services, and will look to you to bring a basic understanding of IT systems, troubleshooting skills, and the ability to communicate technical information clearly to non-technical users
- You will report to the Manager, IT and will work out of Olo’s headquarters in NYC
- Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions
- Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration
- Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets
- Use the knowledge base of common issues and solutions to resolve support requests
- Assist with projects to consolidate internal tools and integrate single sign-on
- Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Articles
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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