Solutions Engineer, Persona
$100-170k
Offers equity and commission
More information about location
Identity verification infrastructure solution
Be an early applicant
Identity verification infrastructure solution
201-500 employees
Be an early applicant
$100-170k
Offers equity and commission
More information about location
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- We’re looking for someone excited by both depth and breadth: comfortable diving into code and APIs, but also energized by collaborating with cross-functional teams and customers across use-cases
- 3–7 years of experience in a technical, customer-facing role — such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect
- Technical fluency across APIs, integrations, and web development concepts; familiarity with scripting (Python, SQL, Bash, Ruby) a plus
- Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa
- Demonstrated ability to own complex projects from scoping through implementation
- Comfort operating in ambiguous environments - proactive, adaptable, and energized by problem-solving
- Collaborative, curious, and eager to learn - with a growth mindset and bias toward action
- You’re good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – you thrive under pressure and enjoy clarifying ambiguous situations
- Bonus: experience in compliance, identity verification, or fraud prevention
What the job involves
- As a Solutions Engineer, you’ll be a key technical advisor and implementation expert for our customers — helping them design, deploy, and scale solutions that leverage Persona’s platform
- You’ll sit at the intersection of product, engineering, and customer success, translating business needs into elegant technical outcomes that drive real-world impact
- This role combines hands-on technical problem-solving with strategic partnership
- You’ll guide customers through discovery, design, implementation, and optimization phases, ensuring they achieve measurable value at each stage
- You’ll also collaborate internally to improve our tools, automation, and playbooks — helping Persona deliver world-class customer experiences at scale
- This role sits at the heart of Persona’s mission: helping businesses build trust in a scalable, secure way
- As a bridge between our technology and our customers’ goals, you’ll shape how organizations integrate and expand Persona — and how we evolve our platform to serve them better
- Your work will directly influence customer success, product direction, and operational scalability
- You’ll help us create the foundation for a world-class technical solutions organization that grows with our customers and our business
- Be the technical point of contact for a portfolio of customers - advising on architecture, implementation, and optimization of Persona’s products
- Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success
- Partner closely with your account team to retain and expand your customer portfolio, helping your customers build their identity operations and ensuring they are wildly successful in achieving their business outcomes
- Advise customers strategically, helping them solve complex business challenges through creative technical solutions
- Partner with Product to relay insights from the field that inform roadmap priorities and feature design
- Develop scalable assets such as internal tools, documentation, automations, and playbooks that improve team efficiency and customer outcomes
- Drive repeatability by codifying learnings into reusable processes that elevate the entire Solutions organization
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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