Payroll Partner Service Advocate, Pie Insurance
Base Compensation Range: $23.50 - $28 USD. + Equity
Small business insurance
Open for applications
Small business insurance
201-500 employees
Open for applications
Base Compensation Range: $23.50 - $28 USD. + Equity
201-500 employees
Company mission
To make insurance less expensive, simpler, and more transparent for small business owners.
Role
Who you are
- A high school diploma or GED is required
- Associate degree, trade or technical school certificates, or bachelor’s degrees are preferred
- 1+ year in a high-volume customer contact environment is required
- 1+ year of insurance customer service, administrative, or sales experience is required
- 1+ year Payroll Partner customer service experience is preferred
- Demonstrated problem-solving skills to develop sound processes and workflows. Ability to build solutions by designing win/win solutions:
- Ability to navigate and solve advanced to complex issues within all of Pie’s platforms
- Has the ability to think ahead and identify obstacles that may be hidden
- Proficient communication skills to build strong and lasting relationships: able to clearly and professionally communicate with customers both verbally and in written form. Learning to present your own views in a direct and open manner
- Knowledgeable about work products and can complete requests with advanced speed, accuracy, and consistency - reducing hand-offs wherever possible
- Intermediate problem solving skills to be able to resolve simple to moderately complicated problems quickly and effectively with little guidance. Often applies analytical and critical thinking skills within their role
- Developed self-direction and responsibility for own tasks, deliverables and timelines
- Ability to work in a team environment, develop and sustain collaborative working relationships. Learning to consider the needs of stakeholders and fully commit to a decision made
- G-Suite Tools, Salesforce, Payment Processing Systems, and Slack are highly preferred
What the job involves
- The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds
- Provide responsive, timely, and relevant service to payroll partners:
- Handles phone, email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
- Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner
- Works as a team member to handle:
- Policy Issuance
- General questions
- Follow-Up Communication
- Respond within 24 hours or less to requests from payroll partners
- Cancellation requests from insureds and partners
- Renewal policy management
- Urgent payroll partner customer and partner escalations
- Complex payroll partner customer and partner questions
- Model the behaviors and strategies necessary to successfully interact with and resolve routine to advanced issues for payroll partners in all channels:
- Applies advanced level of Workers Comp training and knowledge to policy, billing and agency questions, concerns, and production
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the payroll partner’s needs and advocates for the customer and their perspective
- Lead ongoing training and on-boarding for personal and peer growth:
- Support the on-boarding and training of Pie’s newest hires and teams, including process training,feedback and occasionally building out resource and training material
- Assist in testing and and training of new processes and systems when rolled out to the Payroll Pod
- Maintaining library of SOPs and training materials
- Complete other duties as assigned
Our take
Historically, it’s been extremely cumbersome to qualify, onboard and manage workers’ comp insurance, particularly for America’s small businesses which haven’t been prioritized by larger carriers. That’s left small businesses often stranded with expensive and low-quality coverage.
Pie Insurance is changing all that through its technology-first model. Using data and analytics to better comprehend risk and speed up the decision-making process, it reduces the time to make an underwriting decision to a few minutes. Facing only legacy competition in an industry ripe for disruption, Pie Insurance has enjoyed rapid growth and received significant investment funding from backers in the InsurTech space.
Having recently acquired a nationally licensed insurance company, Pie Insurance is now able to directly issue its own policies nationwide. Currently available in 38 states, it will be aiming to expand its operations into the remaining states and territories to provide insurance to small businesses across the entire USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2022
$315m
SERIES D
Mar 2021
$118m
SERIES C
Total funding: $620.3m
Company benefits
- Flexible work: Pie offers in-office, hybrid, and remote work options so you can create the work environment that's best for you
- Fully paid health care: Pie covers the health, vision, and dental premiums for full time employees and covers a percentage of premiums for spouses and children
- Equity and 401k: We think you should get a piece of the pie, so in addition to equity, Pie contributes to your retirement through a 401k
- Generous PTO: We want to make sure Pie-oneers have time to balance a rewarding work life and fulfilling personal life
- Parental leave: Pie knows your family is important, providing 100% compensation for the first three months of parental leave, as well as a generous return to work plan
- Caregiver leave: Pie offers caregiver leave so you have the time to dedicate to those who need your care
- HSA and Health FSA: Pie contributes $1,500 for individuals and $2,000 for family HSAs per year. Employees have the option to contribute to a Health FSA
- Dependent Care FSA: To help care for your dependents, Pie allows employees to set aside pre-tax dollars to be used for expenses like babysitters, daycare, summer camps, etc
- Pet insurance: Pie understands your pet is family and their care can be costly when they're not feeling well. The plans provide reimbursement for common needs like exams, vaccines, x-rays, prescriptions, and much more!
Company HQ
Union Station, Denver, CO
Leadership
Dax Craig
(Co-Founder & President)MD of 11x Holdings which invests in commercial and residential real estate. Also Co-founded Valen Analytics, a data and analytics provider for property and casualty insurance.
John Swigart
(Co-Founder & CEO)Previously CMO for RapidFinance. Also worked as CMO for Esurance, starting off as VP of Finance in 2000.
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