Principal Customer Success Manager, Vertice
+equity options
4-5 days a week in office
SaaS and Cloud spend optimization platform
Open for applications
SaaS and Cloud spend optimization platform
101-200 employees
Open for applications
+equity options
4-5 days a week in office
101-200 employees
Company mission
Vertice exists to fulfill two primary objectives for our enterprise customers: to save your business substantial amounts of money, and to save your key leaders substantial amounts of time.
Role
Who you are
- Demonstrable track record of repeatedly meeting and exceeding quota and net revenue retention goals
- Experience working in a SaaS company, financial services or a consultancy working with enterprise and / or strategic customers
- Commercially minded with a clear vision on how to achieve renewal readiness and growth opportunities within your customer base
- You are a clear, confident and compelling communicator — in writing, in conversation and in front of C-suite stakeholders
- Superb listening skills and the ability to dig deeper to uncover the customer’s true objectives
- Passionate about the value of great customer service – you seek and have consistently achieved extraordinary results as part of a high energy and dynamic team for enterprise and mid sized customers
- You are an expert project manager who can manage stakeholder expectations, and ensures all key objectives and timelines are met
- Demonstrated ability to conduct compelling presentations / EBRs to C-suite individuals
- You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you go figure it out and build it
- Additional languages is beneficial
What the job involves
- As a Principle Customer Success Manager you’ll be a senior member of the team focusing on delivering amazing service to our EMEA customers so they achieve great value from our product
- You’ll be a key member of our post-sales team, acting as the face of Vertice for our customers, but also working with all areas of the business to ensure the customer’s aims are achieved so we hit our revenue and retention targets
- You are an individual who loves customers, is data and commercially-driven, whilst thriving on elevating the customer experience and team to new heights
- Responsibilities:
- Own the customer lifecycle for our complex or most strategic accounts, from onboarding through to renewal and beyond
- Act as primary point of contact for the customer, their senior stakeholders (incl. C-Suite), owning the customer relationship
- Take a consultative approach to understand each customers’ unique requirements and putting success plans in place - ensuring our buying and product teams have the right information so we can deliver impactful solutions to our customers’ problems
- Leading compelling business and ROI reviews, using data analysis to demonstrate the value of our service
- Set a proactive risk management strategy for your accounts and act as a point of escalation
- Identify customer growth opportunities and execute plans to earn additional up-sell and cross-sell revenue from the customer
- Work collaboratively with internal teams to ensure customer feedback is captured and addressed
- Working alongside C-suite stakeholders
- Discussing and supporting on commercial terms with customers
- Mentoring junior members of our team to drive outcomes and our team culture
Salary benchmarks
Our take
Vertice is an early stage startup looking to take its first strides in the SaaS procurement market. Whilst SaaS has been around for decades, the explosion of business-critical SaaS over recent years has seen corporate spend balloon, and ecosystems only get knottier. Vertice’s platform aims to help finance leaders to exercise more control over the spend, efficiency, and quality of their SaaS procurement. The solution is designed for finance, IT, and procurement teams.
Vertice’s founders are veterans of the SaaS scene, having created and ultimately successfully sold ScanSafe and Wandera over the past two decades.
With deep knowledge of the SaaS market, substantial resources, and crucial experience, the team behind this platform have the clout to compete against better-established competitors in the SaaS procurement software market. They have recently raised impressive funding, and will be focused on accelerating its global growth revenue, expanding engineering and commercial teams, and developing the platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Intelligent people
"The proven track record of the founders at Vertice has allowed it to attract the highest talent across it's leadership and beyond. This coupled with..."
Funding (2 rounds)
Jan 2024
$25m
Series B
Feb 2022
$26m
EARLY VC
Total funding: $51m
Company benefits
- Share options
- 25 days holiday: plus the ability to carry over 5
- Pension
- Private medical insurance
- Health and wellbeing cash plans
- Life insurance
- Cycle to work scheme
- Season ticket loans for travel
- Office perks; free breakfast, snacks & regular team lunches
Company values
- Make It Happen
- Kindness In Transparency
- Continuous Iteration
- Human First, Always
- Success Is Personal
Company HQ
London, UK
Articles
Leadership
Eldar Tuvey
(CEO)Co-founder of two SaaS companies since 1999 including ScanSafe (acquired by Cisco) and Wandera. Co-founded Vertice in 2021.
Roy Tuvey
(CEO)Co-founded ScanSafe and Wandera alongside Eldar. Co-founded Vertice in 2021.
Diversity, Equity & Inclusion at Vertice
Natasha Drew (Head of Talent)
- One of our core values is to enable everyone to thrive. Our team’s diverse ideas, strengths, interests and backgrounds help us succeed. We value each other’s opinions and differences
- We hire using tools and processes that avoid unconscious bias
- We have an inclusive environment which allows for a wide range of lifestyles, and enables our employees to bring their true selves to work
- This is just the beginning, we know we have just started to scratch the surface, but with our committed and caring people here at Vertice, we are excited to continue our journey
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