Staff Content & Conversational Designer, Grow Therapy

• 8–10+ years of experience in content design, UX writing, or conversation design, with a portfolio demonstrating impact across both content systems and AI/conversation design
• Proven expertise in UX writing, content strategy, and systems thinking, ideally with experience in AI or healthtech products
• Experience designing conversational interfaces or AI-powered experiences (chatbots, LLM-based products, or virtual assistants)
• Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context
• Familiarity with prompt engineering, model training, or AI-generated content quality standards
• Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments
• In-house product experience required; healthtech or consumer-facing product experience preferred
• Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings

Desirable

• We’re seeking a Staff Content & Conversational Designer, AI to define how language, interaction, and trust shape the future of mental health technology
• This is a staff-level role for a content designer ready to establish frameworks, mentor peers, and ensure AI-powered experiences are clear, inclusive, and clinically trustworthy
• You’ll design at the intersection of UX writing, AI conversation design, and product strategy — helping us responsibly harness generative AI to improve access to care, reduce friction, and enhance engagement for millions of patients and providers
• Drive content and conversation design strategy for AI-enabled experiences, ensuring clarity, accessibility, and safety
• Partner with Product, Design, Engineering, and Clinical teams to design natural, human-centered AI interactions that balance empathy, trust, and efficiency
• Lead prompt design, testing, and iteration to guide model behavior and ensure responsible, high-quality AI outputs alongside clinical experts
• Write and refine content across key touchpoints, including conversational flows, onboarding, and care navigation
• Shape and evolve content systems, style guidelines, and reusable frameworks to scale consistent experiences across the platform
• Audit existing content for inclusivity, clarity, and tone, ensuring outputs align with Grow Therapy’s mission and voice
• Mentor other designers, champion inclusive practices, and influence design culture across the organization
• Align content design strategy with both business goals and clinical outcomes, showing measurable impact on engagement and trust