Software Engineer, Twilio

$114.6-143.3k

Salary is applicable to CO, HI, IL, MD, MA, MN, VT, DC rates only and may vary on further locations

React

AWS

Kubernetes

TypeScript

Python

Bash

Terraform

Vue.js

Prometheus

Grafana

JIRA

Slack

Zoom

Datadog

ChatGPT

Angular 14+

Junior and Mid level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$114.6-143.3k

Salary is applicable to CO, HI, IL, MD, MA, MN, VT, DC rates only and may vary on further locations

React

AWS

Kubernetes

TypeScript

Python

Bash

Terraform

Vue.js

Prometheus

Grafana

JIRA

Slack

Zoom

Datadog

ChatGPT

Angular 14+

Junior and Mid level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom
Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash
Experience developing and operating software in an AWS cloud environment
Familiarity with relational database concepts and operations
2+ years of full-time job experience in a software engineering role with a platform engineering focus

Desirable

Strong opinions on developer experience and local development best practices
Familiarity with front-end web application development and frameworks such as React, Angular, or Vue
Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar
Hands-on experience with Terraform and Kubernetes and general fluency with infrastructure-as-code concepts
Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development
Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus

What the job involves

The Developer Platform Experience team works to create a seamless, efficient, and intuitive environment for Twilio engineers to build, test, and launch their applications with the tools, documentation, and support they need at every step
We are responsible for Twilio’s internal developer portals, command line interfaces, APIs, software taxonomy, and local development environments
With these tools we aim to simplify how users interact with our internal developer platform, accelerate developer productivity, and drive adoption of best practices
In the near term, the team is developing a new software taxonomy system and developer portal for Twilio, based on Backstage, and working with other teams in Platform Engineering to accelerate adoption of a new, unified, cloud-native platform
Develop, test, and deploy backend, frontend, and client-side applications
Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming
Write tickets, spikes, and runbooks for the team, as well as internal documentation for users
Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation
Continuously improve Twilio’s internal developer platform interfaces, local development tools, and engineer onboarding processes

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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