Senior Solutions Consultant, Prove
$135-155k
Plus Bonus Plan and Equity Plan
Identity verification platform
Be an early applicant
Identity verification platform
201-500 employees
Be an early applicant
$135-155k
Plus Bonus Plan and Equity Plan
201-500 employees
Company mission
To enable a digital world where every consumer and company can transact with trust.
Role
Who you are
- As a Senior Solutions Consultant, you are a highly technical solutions consultant and love working with people
- The ideal candidate will have experience troubleshooting complex technical integration issues, leveraging technical aptitude in client conversations, and consulting across multiple client engagements concurrently to set up clients for successful launches
- 7+ years of deep, hands-on technical expertise with enterprise IT applications and integration projects (with ACV > $250K annually) across multiple stakeholders at a SaaS company or similar
- Excellent written and verbal communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
- Strong analytical and problem solving capabilities; able to break complex technical hurdles into measurable actions
- Highly organized and self-motivated; able to manage multiple important investigations simultaneously, with little direction on tight deadlines
- Able to think strategically, as well as dive into the details, and know when to operate at each of those levels
- Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
- You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
- You’re able to quickly come up to speed, tap into your experiences, and provide adequate mentorship to junior level staff
- High level of intellectual curiosity and apply it troubleshooting customer issues
- Proven technical aptitude, potentially with domain expertise in the following: SaaS, Mobile, Rest APIs, Identity and/or Authentication
- Background in Programming languages is a plus
- Experience in a high-growth tech startup growing from $50m to $200m in ARR
- Bachelor’s degree in Computer Engineering, Computer Science, or related field preferred
- If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
What the job involves
- Department: Revenue
- You will consult during the critical early phase of the customer lifecycle, onboarding Prove’s new clients
- And will continue to offer technical consultation as needed throughout our client lifecycles
- To succeed you will work closely with Sales Engineering, Customer Success, Solutions Delivery Managers, Technical Account Managers, and Support to solve complex problems and reduce implementation and troubleshooting time
- You are encouraged to think big, invent and take ownership of customer challenges
- Additionally, you will help improve the implementation and integration process and experience to work with key internal teams and enhance our products
- Technical consulting throughout the life-cycle of our clients, consuming customer workflows, setting clients up for a successful partnership, and accelerating their “revenue-live” status
- Being the “One-Stop-Shop” Subject Matter Expert for all of our internal and external consultative needs
- Ability to quickly learn new technologies, adapt to customer demands, and able to “think on your feet”
- Proactively test new functionality and existing workflows in order to maintain an intricate knowledge of all Prove products and platforms
- Interface with our Product and Tech Support teams to ensure the smooth deployment of new features and fixes through QA Testing and analysis
- Proactively review designs of new platform features and functionality to test and determine if the change will impact live clients
- Be accountable for ensuring that the process for an existing client taking a new product to market is a seamless experience
- Act as a senior member of the team, mentoring other Solutions Consultants and guiding where needed
- Promote, maintain and enhance our cultural values of humility, passion, inclusion, and leadership
- Strong passion for learning about our products and markets through in-house and external training
- This position description should not be considered the final description of the position. The position description is not intended to be an all-inclusive list of duties and standards of the positions
- It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions
- Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor
Our take
Prove's identity-proving solutions allow businesses to enable their customers to prove their identities with just a phone. It is used by more than 1,000 global enterprises and 500 financial institutions, across multiple industries.
With more and more activity taking place online and via mobile devices, Prove offers companies speed and security while processing transactions. The identity verification space is buoyant, with many other companies providing services. But despite this competition, Prove has grown to be a leading and award-winning platform.
Prove's phone-centric tokenization and passive cryptographic solutions have had tremendous corporate momentum. The company has been named to Deloitte’s prestigious Technology Fast 500 list several times, and is well set to further its hold on the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Oct 2023
$40m
LATE VC
Jun 2020
$100m
LATE VC
Total funding: $252.1m
Company benefits
- 401k Match
- Parental Leave Policy
- Stock Options
- Health benefits
- Wellbeing reimbursement
- Work From Home Opportunities
- Bonus Scheme
- Generous Vacation Time
Company HQ
NoMad, New York, NY
Leadership
Rodger Desai
(CEO)Studied at Harvard Business School after working as an Engineer for Exxon Mobil, General Electric, and Accenture, as well as co-founding several venture-backed startups.
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