Sales & Solution Engineer, Automattic
$140-175k
Salary ranges are global, regardless of location, and we pay in local currency
Postman
REST API
Mid and Senior level
Remote from Canada, Europe, UK, US
More information about location
Work from anywhere, and make the web a better place for everyone, everywhere.
Be an early applicant
Work from anywhere, and make the web a better place for everyone, everywhere.
1001+ employees
B2BEnterprisePublishingContentSaaSMediaeCommerceWeb Design
Be an early applicant
$140-175k
Salary ranges are global, regardless of location, and we pay in local currency
Postman
REST API
Mid and Senior level
Remote from Canada, Europe, UK, US
More information about location
1001+ employees
B2BEnterprisePublishingContentSaaSMediaeCommerceWeb Design
Company mission
To democratize publishing and commerce so that anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or where they live in the world.
Role
Who you are
- 4+ years of midmarket or enterprise B2B sales engineering or solution architecture experience, driving technical wins with individual or team quota-carrying experience in Ecommerce, PaaS/SaaS, or platform selling, with consistent attainment against annual targets
- Success co-selling with AEs and collaborating with CS, Professional Services, Product, and Partnerships to land/expand complex accounts
- Excellence in discovery and storytelling: you simplify complex trade-offs, whiteboard clearly, and tailor demos to executive, commercial, and technical stakeholders
- Strong command of consultative and value-based selling skills, including discovery, total cost of ownership, and return on investment analysis
- Strong understanding of enterprise software, IT landscapes, and content management systems
- Strong understanding of AI-driven and agentic commerce trends, and how data, APIs, and extensibility support automation, personalization, and AI-assisted buyer experiences
- Fluency across web architectures (REST APIs, webhooks, SSO, caching/CDN, performance), payments (auths, chargebacks, settlement, reconciliation), and data/privacy fundamentals
- Developer-level literacy (you can read code samples, use Postman, and speak in API), even if you’re not shipping production code
- Comfortable in a high-growth, builder environment. You can operate with imperfect data, roll up your sleeves, and still deliver clean execution to create impact
- Excellent communication and presentation skills, written and verbal, with the ability to simplify technical concepts for non-technical stakeholders
- High integrity, ownership, and a team mindset. You share wins, ask for help early, and put the merchant outcome first
- Demonstrated ability to work with cross-functional teams as needed for resources, support, and feedback
- Team player with a winner’s mentality, combined with excellent interpersonal skills and leadership presence
- Highly technical and curious to know, grow, and learn more. Self-motivated with a drive to achieve revenue and growth targets
Desirable
- Experience in ecommerce, website development, open source content management systems, payments, fintech, marketplaces, or adjacent platform ecosystems
- Familiarity with AI/ML-enabled commerce (recommendation engines, autonomous agents, personalization APIs, or conversational commerce flows)
- Familiarity with payments concepts, including TPV, authorization rates, chargebacks, and cost of acceptance, or the curiosity to learn quickly
- Prior work enabling or managing agency/SI partners; comfort evaluating build/buy/partner trade-offs
- Familiarity with compliance contexts (PCI, SOC 2, ISO 27001), SCA/PSD2, and multi-region tax/settlement complexity
- Previous demonstrated success in fast-growing organizations where product-led and sales-led growth coexist, including building or refining technical selling playbooks
- Proficiency with modern sales stacks—for example, CRM, demo automation, and value-selling tools
- Formal training in a sales methodology such as MEDDPICC, Command of the Message, Challenger, or SPIN
- A compelling cover letter telling us why you're the right person for the job and why Automattic is the place for you
What the job involves
- We’re looking for an experienced Sales & Solutions Engineer to join our Sales and Customer Success team and work directly with Sales Leadership
- This role is critical to building on our momentum, driving new lands of high value merchants ($1M+ TPV), and shaping how we leverage the strengths of our product and technical expertise to get the technical win in the field
- Additionally, this role will be working as needed with our Customer Success team to help retain and expand our existing high value merchant customers
- WooCommerce’s Sales & Solutions Engineering team is a charismatic, highly-respected group of technologists who are collaborative, visible, influential, and impactful
- If you are a top performer, this is a chance to plug into a product with real market pull and help build and scale a modern, AI-augmented, technical sales-led growth motion
- You’ll work complex deals with Account Executive partners, win marquee logos, and create expansion playbooks that others will follow
- Bring your technical solutioning expertise, your sales and business acumen, your curiosity, and your conviction
- We will back you with a platform merchants love, a team that plays to win, and the tools to make it happen
- Partner with our sales account team to demonstrate WooCommerce’s value and technical capabilities to qualify and close customers
- Own the technical win: lead workshops, proofs of concept, and pilots; define mutual action plans; de-risk integrations; and document clear decision criteria
- Accelerate onboarding and expansion by supporting Customer Success on high-value implementations, conducting architecture reviews, and identifying expansion/optimization opportunities
- Forecast with discipline: maintain CRM hygiene for technical stages, risks, and next steps; contribute to deal reviews with crisp red/yellow/green status
- Collaborate across departments to advance the technical dynamics of our GTM strategy and evolve how we position WooCommerce in an agentic commerce world—one where open APIs, extensibility, and data ownership enable AI agents to automate discovery, recommendation, and purchase flows
- Align closely with the product organization to ensure our value proposition is fully represented and provide revenue-mapped customer feedback to evolve our products and services offerings further
- Demonstrate and communicate the value and advantages of our platform through ROI analysis, compelling product demos, and on-site (or remote) technical presentations to prospective or current clients, conveying the full strategic benefits of our platform
- Partner with our account executives to gain insight into our customers’ requirements and tailor our solutions to serve their business objectives best
- Collaborate with the sales leadership team to expedite the onboarding of Account Executive team members, provide insights to the sales team through sales and domain training, and offer direct feedback on customer lifecycle management and sales processes
- Raise the bar internally: build repeatable demos, reference implementations, and playbooks; enable AEs/CS on positioning, objection handling, and competitive differentiation
Our take
At a time when companies like Facebook, Apple, and Google were turning into monopolistic market leaders, Automattic was building its open-source infrastructure on a distributed, volunteer-run workforce. Since its launch in 2005, the company has continued to evolve and expand as it has built its new web empire.
Automattic is the company behind WordPress (which powers roughly 42% of all websites), Jetpack, Tumblr, Simplenote, WooCommerce (which is believed to run more than a quarter of all online storefronts), Longreads, Crowdsignal, Atavist, Day One, and more.
The company’s “Five for the Future” initiative allocates 5% of its resources to further the development of WordPress, and many other companies that utilise Automattic’s communities follow some version of the initiative, contributing back code and time to support the community. Still spinning out new projects such as an anti-spam filter and online identity safeguards, the unicorn company is a powerhouse that is well set to continue its path to long-lasting growth.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
4 people
Christy Nyiri, Product Designer
Our mission
We specialize in design and development. Blocks and themes and sites, oh my! The combined home for updates from Theme Design and Studio 51.Insights
Top investors
Company
Funding (last 2 of 5 rounds)
Feb 2021
$288m
LATE VC
Sep 2019
$300m
SERIES D
Total funding: $778.6m
Company benefits
- Professional Development · “I will never stop learning” is part of our company creed. From leadership development to improving your writing skills, we have a comprehensive list of programs and resources available to everyone, and we’re also happy to pay for any hardware, software, books, or conferences that promote continued learning.
- Career Coaching · Coaching sessions to help you set and achieve professional goals are available for all Automatticians – team members and team leads. This benefit resets each calendar year.
- Time off · Our open vacation policy (no set number of days per year) is designed to help you to be at your best! There is no minimum or maximum, but we encourage you to take at least 25 days of time off per year.
- Home Office · We offer home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
- Wellness · We offer mental wellness benefits including an Employee Assistance Program, a monthly subscription to a mindfulness app (including Calm, Headspace, Ten Percent Happier, Waking up, and Insight timer), and virtual ergonomic consultations and access to a wealth of virtual ergonomic tips, stretch videos and yoga exercises.
- Parental leave · Open parental leave (including maternity, paternity, LGBTQ+, and adoption for all parents). If you’ve been with Automattic for 12 months, your leave up to 6 months is fully paid.
- Anniversary Awards · Paid three-month sabbatical encouraged every five years and other cool anniversary surprises.
- Automattic Stock · Check out Buying and selling Automattic Stock!
- Life Insurance · Company-sponsored life insurance.
- Compensation · We attract talent around the world and pay global salary ranges. We prioritize internal equity and review your pay every 12-18 months.
- Sabbatical · Working at Automattic provides numerous opportunities to learn new skills, grow in your career, and have a significant and positive impact on the lives of millions. It also offers the rare (and juicy!) benefit of a paid, three-month sabbatical every five years.
Company values
- We are passionate advocates for our customers and the open web community.
- We build our business sustainably, through passionate and loyal customers.
- We never stop learning.
- We don’t just work on things that are assigned to us.
- We know there’s no such thing as a status quo.
- We never pass up the opportunity to help out a colleague.
- We are motivated by impact, and we know that open source is one of the most powerful ideas of our generation.
- We are in a marathon, not a sprint. No matter how far away the goal may be, the only way to get there is by putting one foot in front of another every day.
- Given time, there is no problem that’s insurmountable.
- We communicate as much as possible, because it’s the oxygen of a distributed company.
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Matt Mullenweg
(Co-Founder & CEO)Former President at Automattic. Current Lead Developer at WordPress, and Board Member at the New Museum of Contemporary Art and ecoAmerica. Former Board Member at Grist, and GitLab Inc. Previous Senior Product Manager at CNET Networks.
People progressing
Head of Communications. Writer, editor, communicator, producer. Their first WordPress site was a self-hosted tech blog called effinnerds.com that she built in 2008. Speaks English, Khmer, and Spanish.
Diversity, Equity & Inclusion at Automattic
- We are committed to Diversity, Equity, and Inclusion: https://automattic.com/diversity-and-inclusion/ A diverse, equitable, and inclusive workplace comprises people of many identities and abilities. It invites community members to share their opinions and ideas, which it then uses to improve the company. It celebrates employees’ various cultures and heritages; it plans team- and company-wide meetups that are accessible to all; it invites people to effect change within the company; it provides an array of tools and methods to help its employees become experts in their positions; and it encourages individualized successes, which benefit the company at large. Automattic is a Most Loved Company (https://mostlovedworkplace.com/companies/automattic-inc/) and Disability Confident Committed (https://disabilityconfident.campaign.gov.uk/).
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