Customer Implementation Associate, Flywire
$55-65k
+ Bonus
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
$55-65k
+ Bonus
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 1 plus year of experience in onboarding, implementation, customer success, enablement, or similar customer facing roles
- Hospitality experience, including hotels, resorts, front desk operations, or sales and events, is a strong advantage
- Strong communication skills with the ability to clearly explain concepts and guide customers through changes in workflows
- Ability to take direction, execute tasks effectively, and continuously learn
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable working in a fast paced, evolving environment with a flexible mindset
- A proactive approach to problem solving, including asking thoughtful questions and seeking clarity
- Exposure to SaaS environments and familiarity with Salesforce, ChurnZero, Google Workspace, Slack, Okta, and Adobe Acrobat is preferred
What the job involves
- The Customer Implementation Associate plays a key role in guiding new customers through onboarding and implementation of Sertifi and Flywire solutions
- This role supports the transition from sales to live usage by delivering structured training, reinforcing best practices, and helping customers build strong foundational workflows
- By driving consistency, efficiency, and flexibility in how solutions are introduced, this role sets the foundation for successful customer outcomes across day to day operations
- Support new customer onboarding by guiding clients through initial setup, training, and implementation of Sertifi and Flywire solutions
- Deliver both scheduled and ad hoc trainings to educate customers on best practices, core functionality, and efficient workflow usage
- Answer customer questions, provide resources, and help customers become confident navigating and using the platform
- Assist in transitioning customers from onboarding to a stable live state using tools such as Salesforce and ChurnZero
- Respond to customer inquiries through direct communication, resolving routine questions and escalating more complex issues as needed
- Maintain accurate and detailed documentation within Salesforce, including project steps, customer pain points, and key interactions
- Collaborate with internal teams including Sales, Customer Success, Product, and Engineering to support customer outcomes and remove blockers
- Follow established standard operating procedures to complete setup tasks and troubleshoot issues
- Support ad hoc onboarding and implementation initiatives to improve efficiency and execution
- Actively ask questions, execute assigned tasks, and demonstrate a willingness to learn and adapt in a fast changing environment
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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