Senior Staff Technical Writer, Splunk

• This position is ideal for a writer who enjoys learning about Splunk product functionality and quickly gaining the technical proficiency needed to contribute independently
• You must be collaborative, curious, and persistent with a proactive approach to delivering results
• You should have the technical background required to engage directly with software engineers, product managers, and power users of Splunk software
• You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle
• 8+ years experience writing documentation for sophisticated enterprise software products
• Ability to manage time and priorities in a dynamic, fast-paced development environment
• Experience documenting software systems that are configured through API endpoints and extensible frameworks, as well as a GUI
• Degree in Computer Science, Technical Communication or a related field, or relevant professional experience
• Samples that showcase your best work

Desirable

• Bring your talent and experience to the Splunk docs team
• Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software
• Technical writers on our team play a vital role in getting our customers up and running quickly
• Our customers manage and develop applications for large-scale Splunk software deployments that are critical to their companies’ success
• Splunk technical writers provide concise, unambiguous documentation and UI text that helps these customers manage their systems with confidence
• We write for technically-minded system administrators, software developers, and end users
• At Splunk, you'll operate in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers
• You’ll create web-based documentation and continuously update it with improvements and new features
• You'll partner with UI designers to provide clear and consistent in-product text
• Write clear and accurate documentation and UI text that enables customers to use and manage Splunk software effectively and efficiently. Experience documenting data visualization software and in-product data dashboards is a big plus
• Create documentation for audiences that include system administrators, software developers, and end users. Your developer-oriented documentation empowers and encourages software developers to adopt our technical framework and build new applications with it
• Integrate quickly with scrum teams to learn their subject matter and build productive working relationships
• Discuss technical details and solve problems with engineers, product managers, customer support staff, and customers every day
• Collaborate with other writers and coordinate on the delivery of shared content using our structured authoring environment
• Follow an established style guide and work with editors to build the best possible documentation for customers
• Respond directly to user feedback and integrate user suggestions to continuously improve your documentation