Customer Success Engineer, Fingerprint
$144-180k
OTE
$120-150k
BASE
+ 20% Bonus
More information about location
Device intelligence platform for fraud detection
Open for applications
Device intelligence platform for fraud detection
201-500 employees
Open for applications
$144-180k
OTE
$120-150k
BASE
+ 20% Bonus
More information about location
201-500 employees
Company mission
To power a safe and seamless internet through device intelligence.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Proven 6-10 years of experience in a customer-facing role, preferably as a Customer Success Engineer or Technical Support Engineer, with a focus on API products
- Strong proficiency in JavaScript, with a demonstrated ability to create and maintain automation scripts
- Solid understanding of API concepts, RESTful architecture, and web services
- Prior experience with API testing tools and frameworks is a plus
- Prior experience with mobile app development is a plus
- Prior experience with SQL is a plus
- Excellent problem-solving and debugging skills, with an analytical approach to troubleshooting
- Outstanding communication and interpersonal skills, with the ability to communicate technical concepts effectively to diverse audiences
- Self-motivated, proactive, and able to work independently as well as collaboratively within a team
- Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom
What the job involves
- As a Customer Success Engineer at Fingerprint, you'll be an integral part of our Customer Success team. Reporting directly to the Senior Director of Customer Success, you will be instrumental in providing personalized support and technical guidance to our valued customers, ensuring their long-term success
- Guide and assist customers in the seamless integration of our APIs into their web and mobile applications
- Collaborate with the development team to ensure smooth onboarding and provide technical expertise during the integration process
- Serve as the primary technical point of contact for our customers, addressing their inquiries, troubleshooting issues, and providing effective solutions
- Conduct a thorough analysis of internal logs to identify and troubleshoot customer issues
- Proactively monitor API usage and performance to identify and resolve potential issues before they impact customers
- Utilize your expertise in JavaScript to craft sample code snippets and offer tailored recommendations to optimize customer integrations
- Develop automation scripts for API testing, validation, and monitoring processes
- Conduct training sessions and webinars to educate customers on best practices for using our APIs effectively
- Create and maintain comprehensive documentation to facilitate self-service support for customers
- Build strong, long-lasting relationships with customers, understanding their unique needs, and ensuring their success with our API product
- Work closely with Customer Success Managers to onboard, retain and grow customers
- Act as a liaison between customers and our product development team, gathering valuable feedback and insights to drive continuous product improvement
Our take
Digital fingerprinting is an essential process in web browsers that tracks the digital address of a device to monitor web activity. This technique facilitates the identification of fraud and spam, as well as warning signs of account takeovers. However, the success of this requires users to accept cookies, a requirement that is easy to avoid.
Fingerprint provides a digital fingerprinting tool that generates a unique identifier of browser activity without requiring the user to accept cookies. The service uses the same WebGL and canvas fingerprinting utilized by existing competitors, but instead of focusing on devices, it identifies web activity. Suspicious activity will result in the identified user being logged in a database, allowing the service to be improved for others.
With this innovative approach, Fingerprint has been able to build up an impressive client roster of over 6,000 companies, including 16% of the top 500 websites by traffic. As well as displaying sustained growth through funding rounds, the company has also continued to improve upon its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2023
$33m
SERIES C
Nov 2021
$32m
SERIES B
Total funding: $77m
Company benefits
- Competitive salary: We offer competitive salaries and equity because we believe all employees should own a part of Fingerprint.
- Flexible Time Off: To prioritize work-life balance, we even have a minimum vacation days target to encourage everyone gets the rest they need.
- Remote-first: We work asynchronously and respect time-zone differences. Choose where and when you do your work best.
- Tech: We hook you up with a MacBook so you can do your best work (you get to keep it after 4 years).
- Culture: We're a small team with a lean hierarchy where you can make a real impact in shaping the company culture. Come grow with us!
- Fun: We meet up as a company once a year (We went to Mexico City in 2023!) and teams meet up in smaller groups throughout the year.
- Grow With Us: We want you to grow with us, so we offer a $600 yearly budget that you can spend to learn new stuff.
- Personal Development: We give you the freedom to grow and experiment. Work on open-source projects and try new things and ideas.
Company HQ
Little Italy, Chicago, IL
Leadership
Valentin Vasilyev
(Co-FOunder & CTO)Valentin worked as a Software Engineer for the first 9 years of their career, before holding Team Lead roles at Evrone and Machinio.com. They left this role in March 2019 to co-found Fingerprint the following month.
Dan Pinto
(Co-Founder & CEO)Previously co-founded Machino, where they were CTO, and has experience in Software Engineering.
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