HR Generalist, Assembled
$110-140k
+ Stock options
More information about location
2 days a week in office
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$110-140k
+ Stock options
More information about location
2 days a week in office
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 3+ years of HR experience in a generalist role, preferably in a fast-paced, high-growth startup environment
- Thorough knowledge of employment law and HR best practices
- Proficient in using HR systems (HRIS, ATS), and Microsoft Office. Experience with Rippling or other advanced HR tools is a plus
- Strong communication, interpersonal, and problem-solving skills
- Ability to work autonomously, prioritize effectively, and multitask in a fast-moving environment
- A collaborative, team-oriented mindset with a passion for building positive work environments
What the job involves
- We are looking for an HR Generalist to join our growing People team
- This role will partner with leaders and Assemblers to ensure the efficient execution of HR processes and initiatives across the company
- As our HR Generalist, you will handle a variety of tasks, from employee relations and benefits administration to performance management and legal compliance
- Your proactive approach and ability to work independently will be key in driving a positive, high-performance culture
- Employee Relations: Act as a key point of contact for employees and managers regarding HR matters, supporting positive relationships and helping resolve workplace issues
- HR Policy Implementation: Develop and implement HR strategies, policies, and processes that align with Assembled’s overall business strategy
- Onboarding & Offboarding: Oversee new hire onboarding, ensuring a seamless transition into Assembled. Manage employee exits, conducting exit interviews, and ensuring a positive offboarding experience
- Compliance: Ensure compliance with all federal, state, and local employment laws and regulations. Manage employment records and stay current on legal updates
- Performance Management: Assist in the administration of performance review cycles and provide guidance to managers on coaching and feedback
- Benefits Administration: Support the administration of company benefits, including health plans, 401k, and leave programs
- HR Systems: Maintain and optimize our HRIS and other HR-related systems to ensure efficiency and accuracy in HR operations
- Recruitment Support: Partner with the recruiting team to provide a smooth candidate-to-employee transition, and occasionally assist with interview processes and candidate sourcing
- Culture & Engagement: Collaborate on employee engagement initiatives to support a vibrant, inclusive, and high-performance workplace culture
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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