Creative Lead, ServiceNow

• We’re looking for a bold, visionary creative leader to shape the future of our brand’s digital presence—someone who thrives at the intersection of design, storytelling, and innovation
• You’re not just following trends—you’re setting them
• You’re obsessed with user-first design, emerging digital formats, and you have a relentless drive to push the boundaries of what’s possible in B2B storytelling
• 15+ years of experience in the creative industry, with at least 5 years leading digital- and social-first campaigns in-house
• A proven track record of driving groundbreaking creative that breaks the B2B mold—balancing strategic messaging with fresh, unexpected design
• Strong leadership and influence, with the ability to drive alignment and inspire teams across the organization
• An expert in digital and social craft, with a deep understanding of UX/UI best practices, emerging content formats, and platform-specific nuances
• A cultural tastemaker, tapped into the forefront of digital and social trends, both as a creator and a consumer
• Mastery of the Adobe Creative Cloud suite, with the ability to get hands-on when needed
• A believer in brand consistency, ensuring our visual identity and messaging work seamlessly across all touchpoints
• A passion for AI and innovation, with a mindset of continuous learning and curiosity for new tools and technologies

Desirable

• As Creative Director, Digital Experiences & Content, you’ll lead the creative development of high-impact, brand-building experiences across our digital ecosystem, including our new content hub, social media, thought leadership, and digital media
• You’ll be responsible for crafting a cohesive yet adaptable design approach that resonates across channels—whether it’s a TikTok post, a research report, or an immersive web experience
• Define and drive the creative strategy for our digital content ecosystem, ensuring a visually compelling and strategically sound experience across social, thought leadership, digital media, and our content hub
• Lead a team of creative professionals across design, copywriting, and digital experiences—mentoring them to push creative boundaries and bring fresh, unexpected ideas to life
• Collaborate cross-functionally with thought leadership, social, and digital teams, acting as a strategic and conceptual partner to bring our brand narrative to life
• Oversee content and creative development, ensuring all work aligns with our brand standards while maximizing impact, engagement, and effectiveness
• Think social- and digital-first, adapting our brand’s look, feel, and tone to fit the nuances of different channels and audience behaviors
• Optimize for performance and scalability, ensuring our creative work is high-impact, iterative, and future-proofed across digital experiences
• Champion innovation and experimentation, staying ahead of industry trends and cultural shifts to ensure our brand remains a category-defining leader
• Actively train, mentor and manage more junior-level creative team members to take creative risks, push the envelope and do their best work