Enterprise Customer Onboarding Engineer, Infraspeak

Implementation Specialist

Salary not provided

+ Performance-oriented bonuses + Quarterly SPIF (Sales Performance Incentive Fund) and Incentives

SQL

Excel

VBA

GSuite

Mid and Senior level

Barcelona

Intelligent maintenance management platform

Open for applications

Intelligent maintenance management platform

201-500 employees

B2BEnterpriseAnalyticsInternet of ThingsBusiness IntelligenceSaaSMobile

Open for applications

Salary not provided

+ Performance-oriented bonuses + Quarterly SPIF (Sales Performance Incentive Fund) and Incentives

SQL

Excel

VBA

GSuite

Mid and Senior level

Barcelona

201-500 employees

B2BEnterpriseAnalyticsInternet of ThingsBusiness IntelligenceSaaSMobile

Company mission

To provide a category-busting, fully centralised Intelligent Maintenance Management Platform (IMMP) that works for managers and technicians tackling the era of Maintenance 5.0.

Job

Company

Role

Who you are

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management
Fluent in English (mandatory)
Fluent in French
Academic background in Engineering: Mechanical, Civil, and Electric, among others (it's a plus!)
Background in maintenance operations or operation management
Capability in delivering high quality implementations (Project management fundamentals are mandatory)
G-Suite skills
Microsoft Excel skill (VBA & SQL skills are a plus)
Energy and enthusiasm for working with customers. Previous customer handling experiences are mandatory
Excellent reporting and documentation skills, capacity for handling sensitive information
Passion for teaching, building customer relations and a positive attitude towards issues and challenges
Strong analytical capabilities, solution-oriented and problem-solving mindset
Hard work ethic and self-starter mentality
Availability to occasionally travel abroad
Experience using maintenance management software is preferred, but not a requirement
At least 3 years of experience with software implementation is highly valued
Keep learning: constantly acquire new skills and don’t be afraid of trying something new
Be a team member

What the job involves

Onboard new customers
Ensure maximum satisfaction and success of customers in your portfolio
Design and implement complex workflows for maintenance & procurement operations
Help develop integrations between Infraspeak and other systems by playing a support role
Identify and leverage upselling and cross-selling opportunities
Collect feedback on the product and identify improvement opportunities
Occasionally support sales teams with technical demos
Attend our annual customer events and any other necessary onsite customer meetings
Work closely with Delivery Management, Integrations & Product teams to enhance the quality of the implementation

Our take

As facilities and maintenance managers strive to achieve operational efficiency, the need for comprehensive management software is more important than ever. Infraspeak provides an intelligent maintenance and facilities management platform that simplifies data-driven decisions by combining data from legacy systems, IoT devices and third-party software into one platform.

The company’s simple, flexible, and impactful product is used by over 50,000 maintenance teams worldwide, including Siemens, Mitsubishi Electric, Engie, and Intercontinental. Backed by Indico Capital Partners, Caxia Capital, and Innovation Nest, the company’s software has been adopted by a range of industries, from hospitality to healthcare. As the most integrated maintenance management platform in the market, Infraspeak is well set to see continued growth as its focuses on furthering development and expansion.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 6 rounds)

Oct 2024

$19.4m

SERIES B

Jul 2023

$8.1m

SERIES A

Total funding: $43.6m

Company benefits

Flexible Working Hours
Flexible Work Location
Monthly Perks Budget
Free Snacks

Company HQ

Porto, Porto District

Leadership

Felipe Ávila da Costa

(CEO & Co-Founder)

Co-Founder & Board Member of Founders Founders, worked in a variety of roles at UPTEC including Startup Acceleration Program Manager and Technology Center Manager. Founder & former Coordinator at Cooltiva-te, Founder & former Project Leader at Talks 2.0.

Luís Martins

(CTO, VP of Product & Co-Founder)

Former Facility Management Consultant at UPTEC. Previously worked as a Maintenance Software Developer at Avac Piquet, Facility Management Consultant at FEUP, and Technical Assistance Software Development at Cool Heat, Lda.

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