Customer Support Representative, Procore
Base Pay Range: $19-$22 per hour; + Equity
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
Base Pay Range: $19-$22 per hour; + Equity
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
- A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Self-starter who is excellent at problem-solving
- A solution-focused mindset that proactively detects issues and provides timely solutions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- Prior experience or even interest in the construction industry is a plus
What the job involves
- We’re looking for a talented Customer Support Representative (CSR) to join Procore’s journey to revolutionize construction
- As a CSR, you’ll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform
- As a member of Procore’s CSR team, you’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction
- With encouragement from nurturing team leaders, you’ll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally
- For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more
- If you’re excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you!
- This position will report to the Manager of Customer Support and is based remotely
- We provide our customers with 24/7, around-the-clock support
- We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available
- Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
- Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
- Diligent, consistent attention to detail and management of administrative aspects of the job
- Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and co-workers when appropriate
- Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company HQ
Carpinteria, CA
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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