Customer Support Specialist, Rentman
English and Spanish Speaker
$3880-$4780 CAD monthly + Receive a “13th month” annual bonus based on company results
Event & media production management
Open for applications
Event & media production management
21-100 employees
Open for applications
$3880-$4780 CAD monthly + Receive a “13th month” annual bonus based on company results
21-100 employees
Company mission
To make work for event service providers easier and more productive.
Role
Who you are
- If you’re passionate about great customer experiences and collaborating with a curious, goal-driven team, this role might be your perfect match
- At least 1 year of experience in customer support or customer-facing roles
- Fluent in Spanish and a very good command of the English language
- Strong time management skills and ability to prioritize effectively
- Eager to deliver high-quality customer experience with a focus on customer satisfaction
- Curiosity and ability to efficiently use complex software and other tech tools
- Capable of working independently while collaborating effectively with the team, and supporting teammates in achieving shared goals
What the job involves
- The mission of our Spanish-speaking Customer Support Specialist is to provide outstanding support in both English and Spanish, extending service beyond Utrecht office hours
- By making sure that Spanish-speaking customers receive timely support, you’ll help to reduce wait times and enhance the overall experience for companies seeking assistance in Spanish
- In this role, you’ll also play a key part in gathering feedback and being the voice of the customers, helping to improve our product
- With clear communication and high-quality support, you will drive customer satisfaction and contribute to our growth in key Spanish-speaking markets
- Handle tickets, chats, and calls in both English and Spanish, ensuring timely responses and increased availability
- Assist new customers throughout the onboarding process, providing guidance and support for a smooth start
- Collect and communicate product feedback from Spanish-speaking customers to help product development and overall customer experience
- Contribute to internal projects, sharing knowledge and collaborating to support your growth, strengthen the team, and drive company success
- Lead training sessions for customers, ensuring they understand and effectively use our product
Application process
- The more we get to know you and why you applied for this job, the better your chances
- The first interview is an introductory chat with our recruitment team to see if there is a potential match
- If we both agree this is the case, you’ll have a brief assessment with two of our team members to see your skills in action
- After that, we’ll set up a second interview where we’ll dive into your past experiences and a culture discussion so you can get a great feel for the culture and values of Rentman
Our take
Events are a major part of any industry, and require a lot of logistics and organisation. Rentman has capitalised on the necessity and difficulty of events by building a software platform that supports the events and media production industry in managing their people and equipment.
Event management and production teams can use Rentmans cloud-based software to manage gear and crew, all from one central base of operations, with features including scheduling, invoicing, reporting and tracking. Thus, the many moving parts of an event are centralised and streamlined - whether for a corporate live streaming broadcast or a wedding.
Rentman’s 250,000 strong user base has spread to over 100 countries, evidencing the company’s savvy and vital niche in the event software market. A spinout from Utrecht University, the company remained bootstrapped up until 2023 when it raised an impressive funding round that will allow it to grow through acquisitions and develop more products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2023
$21.1m
GROWTH EQUITY VC
Total funding: $21.1m
Company benefits
- Work with an ambitious, young and inclusive international team
- A “13th month” annual performance bonus based on company results
- 25 days of paid vacation
- Hybrid WFH policy & work from anywhere 4 weeks a year
- Annual training budget
- Fun team activities
- A Pension plan with a monthly contribution from us as your employer
- Group health benefits through ManuLife
- After 5 years employment you get a paid sabbatical of 4 weeks
- An amazing open and light office at the centre of Toronto
Company values
- Sky's the limit - Innovation is key. Rentman was born from the belief that "if the ideal solution doesn't exist; build it", and we continuously look for ways to improve, whether at a product level or internally
- Come as you are - We believe it takes people with different ideas, strengths, interests, and backgrounds to make a company grow. We encourage healthy debate and differences of opinion
- Own it - Do what you believe is right and own it fully. Taking initiatives and holding ourselves accountable is central to our work ethics
- Say it like it is - Rentman supports a trust-fueled environment where we are honest, open and fair. People rely on us to keep and stick to our word, and we proudly do so
- Healthy work/life balance - While we hustle hard while we're at work, we also want you to have room for family, friends, and, of course, for yourself. Happier you, happier us
- Commitment - We’re in it for the long haul. We invest in relationships, supporting both customers and our coworkers – so they want to stick around
Company HQ
Nobelstraat, Utrecht, Netherlands
Articles
Leadership
Roy van den Broek
(CEO)Previously Sound Engineer at RvdB Geluidstechniek, and Backend Developer at Softmedia Interactive.
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