Senior Manager of Strategic Initiatives, ServiceNow
AMS, GTM
+ Variable/incentive compensation; + ESPP
2+ days a week in office (Santa Clara, CA)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
+ Variable/incentive compensation; + ESPP
2+ days a week in office (Santa Clara, CA)
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are looking for a candidate who is a highly structured strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders seamlessly
- If you have a background in strategy, data analysis, financial planning, management consultancy, a passion for change, and an ability to work effectively with a diverse and driven team, then we’d love to hear from you. With a broad remit, the role offers a huge opportunity for impact
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Experience in a GTM strategic planning, SaaS sales operations, or related role in the SaaS or technology sector – preferably with strategy consulting experience
- Strong analytical skills and intellectually curious about data analysis, trends, and insight generation. Expertise in data visualization and reporting, with ability to review and synthesize data and trends to focus the attention of the leadership team
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
- Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing (for exec level review)
- Collaborative team player who also knows how to ‘get things done’
What the job involves
- We are seeking a highly motivated individual to join the AMS GTM team and drive the strategy and execution to support the success of the business. This role will be focused on delivering key strategic insights and priority GTM projects that support the GTM
- You will work in concert with the COO & GTM Leaders to develop impactful GTM strategies. This individual should be able to dive deep into solving problems while maintaining a broad perspective
- Develop and execute cross functional GTM programs and plans to activate strategic initiatives
- Analyze KPIs, and track the success of GTM initiatives, providing concise summaries and recommendations to management
- Support the AMS sales teams with actionable, data-driven insights
- Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learnings
- Build relationships with senior stakeholders, foster collaboration and alignment - tailoring approaches to their solution needs and opportunities
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
Share this job
View 121 more jobs at ServiceNow