Senior Implementation Manager, Trade Ledger
Business lending platform
Job no longer available
Business lending platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To create a world where every business gets the capital it needs to thrive.
Role
Who you are
- Outstanding project management skills with a deep understanding of Agile, lean theory and practice
- Incredible teammate, a true people leader and an unwavering passion for customers
- Keen commercial instincts, demonstrating a shrewd understanding of business dynamics and opportunities
- Technical enough to know what's important, what your team needs and when you’re getting conned
- Curious and humble with excellent analytical skills
- Knowledge of commercial lending would be a distinct advantage
- You have a start-up mentality and know how to get the best out of your implementation, consulting and partner resources
- You work hard but want to have fun while you do it
- You have an incredible appetite to learn
- You don’t seek power and influence, you know recognition will come with success
- You will need to be comfortable with ambiguity and uncertainty and can forge a path when others might get lost. You love project delivery and have a track record to prove it
- You will have worked in a SaaS product environment and have led large multi disciplined project teams
- You are familiar with working with and leading 3rd party teams
- You have an implementation background but are also familiar with Customer Success
What the job involves
- In this customer-facing, hands-on role you will take full accountability for the end to end implementation of the Trade Ledger platform into a new client, either directly or via an SI partner
- Foster a culture of excellence in service and delivery, ensuring high-quality outcomes
- Provide guidance and support to the Trade Legends team, maintaining a balance between nurturing and firmness as needed
- Lead the scoping and creation of SOWs for Proof of Value engagements and for any custom integrations in close collaboration with the Solution Consulting team
- Drive the scoping and creation of SOWs for the full Trade Ledger implementation. and ongoing support agreements working closely with the Support & Config team
- Oversee the implementation of the Trade Ledger SaaS platform for clients, whether direct or through partner channels
- Attain a deep product knowledge so that you can facilitate the client platform walkthrough at the end of implementation showcasing their uniquely configured Trade Ledger platform
- Ensure that there is an effective process for continuous improvement, leveraging relevant delivery metrics to ensure improvement can be objectively measured
- Create and deliver regular client reports, actively managing risks, issues, and dependencies
- Manage resource planning, capacity planning, efficiency optimisation and conduct status reviews and post implementation reviews
- Play an active role in Customer Success by leading Cadence Calls and Quarterly Business Reviews, ensuring clients maximise the benefits of their implementation
Salary benchmarks
Our take
Trade Ledger is addressing a critical challenge faced by small and medium-sized businesses (SMBs) through its innovative financial technology solutions. The core problem revolves around the limited resources and expertise that many SMBs possess to optimise their cash-to-cash cycle effectively.
Trade Ledger aims to provide for business owners, CFOs, and financial directors in SMBs by leveraging the capabilities of Microsoft Azure OpenAI Services. The solution utilises advanced Large Language Models (LLMs) to interpret conversational queries about cash management, providing actionable insights and creating a streamlined interface within the familiar Microsoft Teams platform. This approach simplifies the understanding and application process for =working capital credit, particularly beneficial for SMBs lacking extensive in-house financial expertise.
In terms of funding and recent developments, Trade Ledger has secured significant investments, with Barclays Bank investing £3 million and committing to implementing its working capital platform., This three-year technology deal highlights the confidence and support from major financial institutions in Trade Ledger's transformative capabilities. With the upcoming launch of the Working Capital Copilot in 2024 via the Microsoft Commercial Marketplace signifies a promising future, showcasing Trade Ledger's commitment to delivering cutting-edge financial solutions and further solidifying its position in the fintech landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
-41% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2021
$17.9m
SERIES A
Oct 2019
$2m
SEED
Total funding: $19.9m
Company HQ
London, UK
Leadership
Martin McCann
(CEO)Previously VP of Marketing & Strategy at Gentia for 2 years and General Manager at SAP Ariba for 2 years.
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