Customer Success Operations Manager, Squire
$130-150k
New hire stock grant
Barbershop operations management software
Job no longer available
Barbershop operations management software
101-200 employees
Job no longer available
$130-150k
New hire stock grant
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- We are looking for a collaborative, data-driven and creative problem-solver who loves diving into the details
- The ideal candidate will possess deep expertise in business processes across the customer lifecycle, strong leadership skills with the ability to influence decision-making, and a track record of playing a pivotal role in successful transformations
- 5+ years of experience in customer success operations, preferably in the SaaS or FinTech industry
- Experience optimizing post-sale processes via process engineering, software and tools, such as Salesforce, ChurnZero (customer onboarding, success, support and account management)
- Exceptional communication, project management, collaboration, and influencing skills with the ability to influence and persuade stakeholders of a point of few and prepare thoroughly for critical questions
- Proactively analyze, recommend improvements and communicate efficiency and effectiveness of CS operations to CS leadership
- Detailed oriented, organized and have an eye for detail - particularly in the context of building complicated business systems and seeing longer-term implications of certain decisions
- Ongoing communication, enablement, and governance of existing and new processes impacting CS organization, customers, and cross-functional partners (sales, product, marketing)
What the job involves
- In this role, you will strategically build systems, processes and tools to create best-in-class customer experiences in partnership with the Sr. Revenue Operations Manager (Marketing & Sales)
- Your expertise will be pivotal in influencing SQUIRE’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale
- This position reports to the Vice President, GTM Operations
- In-depth knowledge of Salesforce architecture, data model and platform capabilities and the ability to successfully perform advanced systems administrative functions, including automation, workflows, approvals, security, validation rules, and process development, specifically around Service Cloud
- Proactively design and implement technical solutions that align with a tool’s best practices; optimize existing setup and processes to better support the business and drive a best-in-class customer experience
- Help drive business decisions for SQUIRE’s customer onboarding, success, support and growth at scale using process optimization and technology
- Architect seamless integrations between Salesforce and other tools utilized by teams
- Define, document, and develop a roadmap to support a scaling business
- Monitor system usage and triage technical errors as needed
- Improve data quality throughout systems and develop processes to drive improved data quality throughout the customer lifecycle
- Evaluate, recommend, deliver and manage new technologies and identify opportunities to improve existing systems and processes within our GTM tech stack, including SFDC, ChurnZero and others
- Identify process automation, working with cross-functional teams to drive these initiatives, such as Sales, Marketing, Product and Finance
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled it to help barbershops adapt and survive during their lockdowns. Now things have returned to normal, Squire is in high demand and in 2025, is valued at $750 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Nolita, New York, NY
Leadership
Songe LaRon
(Co-Founder & CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(Co-Founder & President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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