Customer Success Manager, Behavox
AI insights to safeguard & enhance businesses
Job no longer available
AI insights to safeguard & enhance businesses
201-500 employees
Job no longer available
201-500 employees
Company mission
To transform data into AI insights that safeguard and enhance businesses.
Role
Who you are
- A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
- Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
- Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
- Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level
What the job involves
- The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers
- Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells
- Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals
- In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success
- Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account
- Work with some of the World's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products
- Expand accounts and generate additional revenue within their book of business
- Reduce churn and retain accounts by increasing customer satisfaction
- Prioritize strategically to provide customer analysis and activity plans
- Solve problems whilst applying highly customer-centric practices
- Work across departments (PMs, PMs, AE) to champion for clients
Application process
- We know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment
- During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment
- We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies
- The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers
- Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible
Our take
The volume of communications in the workplace is going up. Not only do people send emails, but now employees are communicating all day through internal chat platforms like Slack. Behavox helps companies make sense of the vast amount of data being produced from all of these messages.
The company uses AI and machine learning to aggregate and analyse large volumes of unstructured communications. The data produced can be used to create actionable insights on employees' performance and also help risk and compliance teams to identify bad actors.
Regulation is high for financial services companies, and it's likely to grow in other industries, increasing Behavox's potential addressable market. The company has continued to develop its offering, with a number of updates released over the years, keeping the platform up-to-date with developing tech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2020
$100m
LATE VC
Dec 2018
$70m
LATE VC
Total funding: $179.9m
Company benefits
- Equity options
- Health insurance for the whole family, free of charge
- World-class relocation program with visa and citizenship sponsorship
- Great office culture
- OKR-based management
Company HQ
Vauxhall, London, UK
Leadership
Erkin Adylov
(CEO & Co-founder)Previously co-managed a hedge fund focusing on financial technology companies, and was a research analyst at Goldman Sachs.
Slav Slavinski
(Chief of Staff & Co-founder)Previously a corporate finance executive, who also trained as a software developer.
Salary benchmarks
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