Senior Product Manager, ZoomInfo
Context Engineering
$89.2-133.8k
2-4 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$89.2-133.8k
2-4 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 4-6 years of product management experience with 2+ years in ML/AI infrastructure
- Direct experience with production RAG systems, vector databases, or semantic search, context management
- Experience with graph databases (e.g. Neo4j)
- Track record building platform products serving multiple internal or external customers
- Familiarity with context compression, embedding models, and retrieval evaluation frameworks
- History of defining product vision in nascent technical domains where best practices are still emerging
- Technical Foundation Expert-level understanding of RAG system architecture—you can discuss embedding dimensionality trade-offs, vector database indexing strategies, and reranking approaches with depth
- You've built or significantly contributed to production retrieval systems, not just managed them at arm's length
- Python and SQL proficiency enables you to review code, analyze retrieval issues, and prototype solutions for concept validation
- Platform Product Mindset Experience building infrastructure products where internal engineering teams are your customers
- You measure success through downstream product velocity improvements and developer satisfaction scores, not just uptime metrics
- You understand platform economics—how each additional team using your infrastructure increases its value through shared learnings and amortized costs
- Intellectual Velocity You read recent research papers from arXiv, ACL, NeurIPS
- You prototype emerging techniques to understand their practical constraints
- You maintain strong opinions weakly held, updating your architectural assumptions as evidence accumulates
- The discipline moves too fast for static expertise—continuous learning is non-negotiable
- Strategic Communication You translate between technical depth and business impact fluently
- You can explain to executives why implementing GraphRAG takes 6 months but unlocks $10M in product capabilities
- You can communicate to engineers why business constraints require shipping "good enough" in 3 weeks rather than "optimal" in 3 months
- You influence without formal authority through data, clear reasoning, and earned credibility
What the job involves
- This role architects the context layer powering our AI intelligence across Copilot, GTM Studio, and MarketingOS
- You'll transform how ZoomInfo's agentic workflows access, compress, and deliver precisely the right information at exactly the right moment
- The impact is organization-wide: every AI interaction, every intelligent recommendation, every autonomous agent action depends on the context infrastructure you’ll build
- We've transitioned to AI-first product thinking company-wide
- The context pipelines exist but remain nascent—creating a rare opportunity to define architectural patterns and platform standards that compound value across multiple product teams in the years to come
- This role will architect Context Acquisition Pipelines Design and optimize how ZoomInfo retrieves, transforms, and delivers context from our semantic data layer, memory systems, and data producers
- You'll balance retrieval quality against latency and cost constraints, implementing hybrid search strategies, intelligent caching, and context compression techniques that maintain information density while respecting token budgets
- Own the Context Layer Platform Build infrastructure serving multiple product teams—Copilot, GTM Studio, MarketingOS—as internal customers
- Establish API contracts, developer experience standards, and integration patterns that accelerate feature velocity
- Maintain the delicate balance between providing flexible building blocks and opinionated solutions that encode best practices
- Drive Quality Through Measurement Implement evaluation frameworks using RAGAS metrics and custom benchmarks
- Monitor retrieval precision, context relevance, hallucination rates, and system performance in production
- Translate quality signals into architectural improvements, working closely with ML engineers to iterate on embedding models, reranking strategies, and retrieval algorithms
- Navigate Emerging Research Context engineering evolves weekly
- You'll continuously evaluate innovations—GraphRAG for multi-hop reasoning, test-time compute scaling, multimodal retrieval, compression techniques—determining which advances warrant production investment versus which remain academic curiosities
- Bring external best practices to ZoomInfo while contributing learnings back to the broader community
- Orchestrate Cross-Functional Execution Translate between three distinct worlds: ML engineers optimizing retrieval algorithms, platform engineers building scalable infrastructure, and product teams shipping customer features
- Establish communication cadences, prioritization frameworks, and decision-making processes that balance urgent requests against strategic platform development
- Report to the Senior Product Director for Context Engineering, Semantic Data Layer, and Agentic Memory within ZoomInfo's Intelligence team
- Work alongside PMs responsible for signals and ML scoring/recommendation models
- Together, you ensure our agentic workflows fill context windows with high-quality, information-dense content exactly when needed
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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