Technical Solutions Consultant, Freespee
Customer engagement strategies
Be an early applicant
Customer engagement strategies
21-100 employees
Be an early applicant
21-100 employees
Company mission
To give brands the tools to make every customer conversation impactful.
Role
Who you are
- 🔹 Strong skills in database management (mysql), javascript and rest API understanding are key to succeed in this role; extra points for typescript / nodejs / graph
- 🔹 Excellent communication, interpersonal, and presentation skills
- 🔹 Previous experience in a customer-facing technical support or onboarding role
- 🔹 Bonus – Automotive industry experience is a plus!
What the job involves
- As a Technical Solutions Consultant, you’ll be at the heart of our customer journey—ensuring seamless onboarding, integration, and ongoing technical excellence
- You’ll work closely with customers and internal teams, using your technical expertise to solve problems, drive efficiency, and shape the future of our solutions
- Provide exceptional technical support and guidance to customers and internal teams including setup, configuration, and integration
- Have a deep understanding of customer needs and challenges, proactively addressing their questions and concerns
- Stay up-to-date on industry trends and best practices, particularly within the Automotive sector, to provide relevant and insightful guidance to customers
- Contribute to the development and delivery of professional services offerings, leveraging your creativity and customer knowledge to identify opportunities and create compelling solutions
- Manage customer expectations, establish credibility at all levels within the customer and build problem-solving partnerships with the customer and colleagues
- Grow the cooperative, customer focused and positive culture in the team and within the organization
Application process
- Contact: Effie Lundmark Gkanidou
Our take
In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.
Enter Freespee, a cloud communication platform that confronts this issue head-on. It enhances lead management and conversion tools, filling potential revenue gaps across the sales funnel, from lead inception to final outcome. Moreover, Freespee equips companies reliant on online-to-offline interactions with vital data insights.
Following a 2018 investment, the company embarked on a path of growth. Subsequent investments facilitated advancements in R&D, AI, product development, and an expansion of the engineering team, solidifying Freespee's commitment to innovation and customer solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$10.9m
LATE VC
Nov 2016
$10.6m
SERIES B
Total funding: $27.5m
Company benefits
- Country specific health and family insurance
- Country specific retirement contribution
- Sporting & wellness opportunities
- Virtual yoga lessons every Friday
- Online courses to improve hard or soft skills
- Internal and external learnings if needed
- Flexible and remote work to suit your personal working style
- Recurring team events in France, Sweden and the UK
Company HQ
Shoreditch, London
Leadership
Carl Holmquist
(Co-Founder)Previously a Director of Corporate Development at IP-Only. Currently an Investor and Board Member at Woolrebel and Metered, and Investor and Chairman of the board at 46elks.
Tobias Lindgren
(Co-Founder)Previously a system specialist at Wineasy and Song Networks, and a senior VoIP engineer at IP-Only. Investor in 46elks.
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