Technical Solutions Consultant, Kaisa
Customer experience software
Be an early applicant
Customer experience software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To personalise the buying experience.
Role
Who you are
- 🔹 Strong skills in database management (mysql), javascript and rest API understanding are key to succeed in this role; extra points for typescript / nodejs / graph
- 🔹 Excellent communication, interpersonal, and presentation skills
- 🔹 Previous experience in a customer-facing technical support or onboarding role
- 🔹 Bonus – Automotive industry experience is a plus!
What the job involves
- As a Technical Solutions Consultant, you’ll be at the heart of our customer journey—ensuring seamless onboarding, integration, and ongoing technical excellence
- You’ll work closely with customers and internal teams, using your technical expertise to solve problems, drive efficiency, and shape the future of our solutions
- Provide exceptional technical support and guidance to customers and internal teams including setup, configuration, and integration
- Have a deep understanding of customer needs and challenges, proactively addressing their questions and concerns
- Stay up-to-date on industry trends and best practices, particularly within the Automotive sector, to provide relevant and insightful guidance to customers
- Contribute to the development and delivery of professional services offerings, leveraging your creativity and customer knowledge to identify opportunities and create compelling solutions
- Manage customer expectations, establish credibility at all levels within the customer and build problem-solving partnerships with the customer and colleagues
- Grow the cooperative, customer focused and positive culture in the team and within the organization
Application process
- Contact: Effie Lundmark Gkanidou
Our take
In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.
Enter Kaisa (formerly Freespee), a cloud communication platform that confronts this issue head-on. It enhances lead management and conversion tools, filling potential revenue gaps across the sales funnel, from lead inception to final outcome. Moreover, Kaisa equips companies reliant on online-to-offline interactions with vital data insights.
Following a 2018 investment, the company embarked on a path of growth. Subsequent investments facilitated advancements in R&D, AI, product development, and an expansion of the engineering team, solidifying Freespee's commitment to innovation and customer solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$10.9m
LATE VC
Nov 2016
$10.6m
SERIES B
Total funding: $27.5m
Company benefits
- Work-life balance: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Holistic well-being: Your well-being is our priority. Enjoy access to comprehensive physical and mental healthcare resources, promoting a healthy and balanced lifestyle. We invest in your wellness so you can thrive both at work and beyond
- Retirement contributions: Secure your future with our robust retirement contribution plans. We partner with you to build a financial foundation, ensuring peace of mind as you plan for the next chapter of your life
- Vibrant community and events: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Continuous learning and development: We believe in the power of knowledge. Access our learning and development initiatives, designed to fuel your professional growth
- Time off for social impact: Be a force for good! Enjoy dedicated time off to contribute to sustainability initiatives and community service. As part of Kaisa you have the opportunity to make a positive impact on society
Company HQ
Kungsängen, Uppsala, Uppsala County
Leadership
Daniel Petrell
(CEO)Daniel joined Kaisa in 2010 as a VP of Sales, since then they have held a number of roles and became CEO in 2023. Previously spent over 3 years at IP-Only Telecommunications in various Directorial roles.
Niklas joined Kaisa in 2016 as a VP of Engineering and became CTO in 2018. Previously spent over 5 years at Klarna, joining as a Developer before holding various Lead/Manager roles.
Jennie Crafoord
(CFO)Jennie joined Kaisa in 2015 as a Financial Controller, they then became the Head of Finance in 2023 and CFO in 2025.
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