Director of B2B & Corporate Communications, OpenTable
$165-185k
+ Bonus & Equity
2+ days a week in office
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
$165-185k
+ Bonus & Equity
2+ days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 10+ years of experience in B2B public relations or corporate communications within the technology or hospitality sectors
- Experience managing public relations and communications strategy on a global scale
- Proven track record managing high-stakes issues, policy responses, and competitive positioning
- Experience advising executive leadership on complex communications and reputational matters
- Ability to work in a hybrid capacity from the New York City or Norwalk, CT office
Desirable
- Experience managing co-marketing or joint-communication strategies with global technology platforms and enterprise partners
- Demonstrated ability to utilize data insights and performance metrics to shape corporate messaging and inform strategic business decisions
- Prior experience collaborating across brand, product, and legal teams within a global matrixed organization or parent company environment
- Strong background in managing communication frameworks for emerging business units or rapidly scaling technology solutions
What the job involves
- OpenTable is seeking a strategically minded Director of B2B & Corporate Communications to own the global narrative that drives our presence and credibility within the hospitality industry
- Reporting to the Head of Global Communications, you will serve as a high-impact leader responsible for positioning the company as a strategic technology and data partner
- In this role, you will ensure that every touchpoint with restaurant customers, technology partners, and the broader business community strengthens our reputation as an industry leader
- Your focus will be on building trust as an ultimate differentiator and expanding our corporate narrative globally
- Develop and execute comprehensive B2B communication strategies in alignment with marketing and go-to-market teams to strengthen relationships with restaurant customers, prospects, partners, and industry influencers
- Lead external storytelling around product innovation, AI developments, and industry milestones to advocate for restaurant success and solidify global market presence
- Own communications for global partnerships, integrations, and emerging business units, managing co-announcements and shared storylines with major technology platforms
- Direct proactive and reactive media relations, overseeing inbound inquiries, crisis navigation, operational resiliency, and data policy defenses to protect and enhance corporate reputation
- Manage the executive bench in partnership with brand communications by crafting talking points, speeches, bylines, and preparing leadership for high-profile industry appearances
- Establish and enforce communications governance, including approval workflows, escalation paths, messaging guardrails, and KPI reporting tied directly to business outcomes
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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