UX Researcher, Travelex
6 Month Contract
Foreign exchange platform
Be an early applicant
Foreign exchange platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To simplify their customers’ access to international money, however and whenever.
Role
Who you are
- Strong experience with a range of user research methods (e.g., interviews, usability tests, surveys, ethnographic studies)
- Expertise in synthesising large amounts of qualitative and quantitative data to generate actionable insights
- Familiarity with UX role in Agile methodologies and how research integrates with iterative product development
- Proficiency in research tools like, User Testing, User Interviews and/or similar platforms
- Ability to create personas, user journeys, and experience maps that inform design decisions
- Clear and concise communication skills, with the ability to present research findings to both technical and non-technical stakeholders
- Problem-solving mindset with a user-centered focus and a knack for identifying pain points and opportunities
- The ability to confidently present and actively engage, with stakeholders and participants alike
- Experience working with collaboration tools such as Figjam, Jira, and Confluence
- Strong knowledge of usability testing platforms, survey tools, and data analytics
- Familiarity with user research tools such as Contentsquare, Hotjar, Google Analytics, User Testing or other user insight tool
Desirable
- A qualification in Human-Computer Interaction (HCI), Psychology, or equivalent professional experience
- Experience contracting in a global or corporate setting, especially within fast-paced, digital product environments
- Familiarity with remote research tools and conducting research for digital platforms (web and mobile)
- Knowledge of accessibility standards and inclusive design principles
- Prior experience working on projects involving a rebuild or redesign of a large-scale online platform
What the job involves
- As Travelex continues to enhance its digital customer offering, a significant online platform and frontend rebuild initiative requires the expertise of a UX Researcher to support the Product team
- Over a 6-month period, the UX Researcher will play a critical role uncovering user insights that will improve the usability of our products, while aligning with broader business objectives
- This will involve conducting comprehensive user research to guide the discovery, definition, and design phases of the project – as well as post-deployment evaluations
- Collaborate with Designers, Product Managers, and Developers to define research objectives, aligning research efforts with business goals
- Conduct a variety of user research methods, including interviews, surveys, usability testing, and field studies, to gather insights into user behaviours, needs, and pain points
- Synthesise research findings into actionable insights and present them to stakeholders to inform design and product decisions
- Create personas, user journeys, and experience maps based on research data to inform design decisions and strategies
- Design and facilitate usability testing sessions, ensuring that feedback loops are integrated into product development cycles
- Analyse and interpret qualitative and quantitative data, identifying patterns and themes that can guide both short-term and long-term design strategies
- Work closely with the Design and wider Product team to translate research findings into user flows, wireframes, and prototypes, ensuring that evaluated insights are reflected in the product design
Our take
As well as providing people with cash to travel, Travelex is a key supplier of wholesale banknotes to global financial institutions, central banks, credit unions, travel agencies, hotels and casinos.
The company has made strategic partnerships to further its product capabilities, most recently in the APAC region. Together with Nium it has launched its “Travelex International Money Transfer”, connecting users in Japan, Australia, Hong Kong, and Singapore with over 50 markets across the world. Meanwhile, its partnership with Kayak helps customers plan trips within its overhauled Money Card app.
Travelex is focused on further investing in developing its products. This will involve solutions that support their B2B2C aspirations and working with retail distributions to give customers the opportunity to self-serve more at the airport or pre-trip. The company’s global network and an ever-expanding list of capabilities has Travelex well-positioned to remain a strong market leader.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Additional Benefits Vary by Location
- 22 Days Plus Bank Holidays Pro-Rata
- Employee Discount Platform with Everyday Rewards by Bravo at Hundreds of Shops & Online Stores
- Employee Assistance Program
- Season Ticket Loan/Ride to Work Scheme
- Life & Dental Insurance, Critical Illness Cover
Company values
- Customer Centric - We commit to excellent service and product offerings for our customers and partners
- Colleagues at our core - We believe our colleagues are our key differentiator, we aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential
- Compliance culture - We have unique regulatory knowledge and capability, putting compliance and risk management at the core of our partnerships and service offerings
- Competitive advantage - We know our long-standing brand, expertise and footprint make us one of the market leading specialist providers of international money
- Committed, focused investment - We focus on optimising, investing and innovating to deliver value for our customers and partners, and our shareholders
Company HQ
Peterborough, UK
Articles
Leadership
Richard Wazacz
(CEO, not founder)Former CEO of BrickVect, and Founder of Octopus Wealth, and Octopus Labs. Became CEO of Travelex in 2022.
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