UX Researcher, Travelex

• Strong experience with a range of user research methods (e.g., interviews, usability tests, surveys, ethnographic studies)
• Expertise in synthesising large amounts of qualitative and quantitative data to generate actionable insights
• Familiarity with UX role in Agile methodologies and how research integrates with iterative product development
• Proficiency in research tools like, User Testing, User Interviews and/or similar platforms
• Ability to create personas, user journeys, and experience maps that inform design decisions
• Clear and concise communication skills, with the ability to present research findings to both technical and non-technical stakeholders
• Problem-solving mindset with a user-centered focus and a knack for identifying pain points and opportunities
• The ability to confidently present and actively engage, with stakeholders and participants alike
• Experience working with collaboration tools such as Figjam, Jira, and Confluence
• Strong knowledge of usability testing platforms, survey tools, and data analytics
• Familiarity with user research tools such as Contentsquare, Hotjar, Google Analytics, User Testing or other user insight tool

Desirable

• As Travelex continues to enhance its digital customer offering, a significant online platform and frontend rebuild initiative requires the expertise of a UX Researcher to support the Product team
• Over a 6-month period, the UX Researcher will play a critical role uncovering user insights that will improve the usability of our products, while aligning with broader business objectives
• This will involve conducting comprehensive user research to guide the discovery, definition, and design phases of the project – as well as post-deployment evaluations
• Collaborate with Designers, Product Managers, and Developers to define research objectives, aligning research efforts with business goals
• Conduct a variety of user research methods, including interviews, surveys, usability testing, and field studies, to gather insights into user behaviours, needs, and pain points
• Synthesise research findings into actionable insights and present them to stakeholders to inform design and product decisions
• Create personas, user journeys, and experience maps based on research data to inform design decisions and strategies
• Design and facilitate usability testing sessions, ensuring that feedback loops are integrated into product development cycles
• Analyse and interpret qualitative and quantitative data, identifying patterns and themes that can guide both short-term and long-term design strategies
• Work closely with the Design and wider Product team to translate research findings into user flows, wireframes, and prototypes, ensuring that evaluated insights are reflected in the product design