Fondue Customer Onboarding Specialist, Postscript
$67-78k
+ Equity
SMS marketing platform for eCommerce companies
Job no longer available
SMS marketing platform for eCommerce companies
201-500 employees
Job no longer available
$67-78k
+ Equity
201-500 employees
Company mission
To make SMS the #1 Revenue Channel for Merchants.
Role
Who you are
- 3+ years in a customer-facing role. Experience in SaaS, software or closely related tech preferred
- Experience with building emails in Klaviyo is required
- Familiarity with data collection, reporting, and analysis being a plus
- Great communication skills: able to explain yourself to others, guide people, record documentation videos, etc
- Demonstrated problem solving abilities, including with technical issues
- Strong process-orientation and ability to drive a consistent and repeatable experience
- Self-starter that is highly detail-oriented and organized: drives value end to end with little supervision/assistance
- Experience in a high-growth, early stage environment preferred
What the job involves
- As Customer Onboarding Specialist II, you will actively guide our largest customers through the Fondue setup process
- You will be responsible for communicating and implementing best practices, optimizing A/B tests, and troubleshooting any issues
- Ultimately, your efforts will ensure that customers see a strong return in their first 30 days using Fondue
- Your efforts will directly benefit our customers and contribute to our ambitious growth plans. Further, as an early member of the Onboarding team, you will play a key role in building the foundation that enables the future success of the Onboarding team
- Run best in class onboarding experience with your customers
- Build and launch A/B tests end to end across customers’ marketing service platforms
- Consistently meet and exceed onboarding health targets
- Build strong relationships and ensure long-term brand loyalty
- Follow up with customers to ensure their technical issues are resolved
- Report and analyze data in real time to help drive successful A/B tests
- Become a critical voice on the team in iterating on our customer journey. Actively contribute to deep collaboration among sales and product teams in order to create the most seamless onboarding experience
- Develop and maintain deep expertise in our product, services, and of the marketing technology domain, including industry trends, compliance/regulatory considerations and trendsetters
Application process
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
Our take
SMS marketing can be an extremely effective tool for eCommerce businesses, but it can often be invasive and irritating to consumers. Postscript solves this problem by offering personalized and optimized SMS advertising.
SMS marketing is nothing new, but Postscript has set itself apart by maintaining a laser-sharp focus on Shopify stores. As a result, the company has tapped into a previously underserved market that has seen rapid, continuous growth in recent years.
As eCommerce sales via SMS continue to rise in the US, Postscript is well-positioned to lead the market, helping more merchants develop personalized, effective communication strategies that drive customer loyalty and revenue.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$65m
SERIES C
Mar 2021
$35m
SERIES B
Total funding: $104.8m
Company benefits
- Work from home (or anywhere!)
- Full team off-sites in cool places
- Growth is encouraged, with lots of direct feedback
- We have fun and celebrate wins
- Culture of transparency and trust
- Flexible vacation
- Medical, dental, and vision insurance
- Equity grants
- And more..
Company HQ
South Scottsdale, Scottsdale, AZ
Leadership
Adam Turner
(Co-Founder & CEO)Previously worked in Business Intelligence at Bitium. They also co-founded Wilbits where they worked in Product and Engineering, as well at serving as a Product Manager at StackCommerce before co-founding Postscript.
Colin Turner
(Co-Founder & CSO)Previously co-founded Wiblits. They also worked at Verimatrix for over 5 years in multiple roles, including Project Manager.
Alex Beller
(Co-Founder & President)Previously the Director of Business Development at StockCommerce.
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