Senior Implementation Manager, Ironclad
$145-165k
+ Equity
Enterprise software for managing contracts
Open for applications
Enterprise software for managing contracts
501-1000 employees
Open for applications
$145-165k
+ Equity
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 7+ years in a customer-facing project manager, technical program manager, or management consultant role in the SaaS industry
- You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery
- Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes
- You are a persuasive, results driven customer influencer with outstanding interpersonal skills
- You’re an exceptional verbal and written communicator
- You have strong escalation management skills and are comfortable navigating difficult conversations
- You are able to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software
- You are a team player who can work effectively in teams of technical and non-technical individuals. You are skilled at collaborating with diverse teams
- You can learn and drive outcomes with minimal supervision
- You excel at managing complexity, staying highly organized, and keeping track of details without feeling overwhelmed
- You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues
What the job involves
- Implementation Managers work with our largest, most complex customer implementations. They work closely with Ironclad Legal Engineers in the design and implementation of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts and do business across their organization.
- Implementation Managers oversee the entirety of the project including identifying project resources, tracking progress against success metrics, managing delivery risks and keeping stakeholders informed.
- As an Implementation Manager you are responsible for project success and will drive the high-level strategy that enables our customers to have a smooth transition to Ironclad
- Implementation Managers are customer-centric, master influencers, and technologically fluent. They know how to get the right people and resources in the room to deliver.
- In addition to impacting customers through project oversight, we are looking for a strategic thinker who is interested in improving processes and pursuing initiatives to help our team continually grow and provide the best services to customers
- Manage a portfolio of multiple projects at a time. This includes overseeing project deliverables and proactively identifying risks
- Serve as the primary project escalation point of contact
- Ensure alignment across all teams, internal and external
- Build, maintain, and track project timelines in order to deliver on-time, in-scope, and under-budget deployments
- Collaborate with Sales, Legal Engineers, Support, and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live
- Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Ironclad’s platform features collaborative tools that facilitate business operations and extract and catalog contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.1m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(CTO & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(CEO)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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