Service Operations Coordinator, UVeye

• Minimum 3 years proven experience in operations coordination, administrative support, or a similar role
• Great communication skills, including effective communication with clients over email
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects effectively in a high paced environment
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments
• Ability to adapt to changing priorities and thrive in fast-paced environment
• Proficiency in Google Suite, ERP system, Freshdesk/Zendesk or similar ticketing system and project management systems (Asana, Monday or similar)
• Actively promote a culture of positivity, resilience, and optimism through words, actions and behaviors

Desirable

• We are looking for a Service Operations Coordinator to join the US team in Teaneck, New Jersey. This role is part of the Customer and Dealership Relations department and will serve as a key facilitator in ensuring efficient execution of daily operations within the Support Department
• This position involves coordinating various operational tasks, supporting departmental initiatives, and facilitating collaboration and communication across teams to optimize productivity and achieve organizational goals and objectives
• Our Service Operations Coordinator will be responsible for parts and shipping logistics using our ERP, while maintaining ongoing communication with clients and field engineers in a changing environment
• Manage field team’s travel and expense budgets, and be the POC for any travel or logistical team need
• Generate quotes and Sales orders while ensuring the ongoing progress of each to maintain high service level
• Serve in a pivotal role owning communications with customers through Freshdesk while managing ticket queue, and team’s workflow
• Work closely with the operations department to ensure replenishment activities and streamlined supply chain of Service dept. needs
• Support product development and research initiatives by assisting with planning, resource allocation, communications with the R&D and engineering teams, and monitoring project progress
• Assist in identifying opportunities for operational improvements, streamlining workflows, and implementing best practices to enhance efficiency and effectiveness