Service Operations Coordinator, UVeye
$65-75k
3+ days a week in office (Teaneck, NJ)
Automated, AI-based inspection systems for vehicles
Be an early applicant
Automated, AI-based inspection systems for vehicles
201-500 employees
Be an early applicant
$65-75k
3+ days a week in office (Teaneck, NJ)
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- Minimum 3 years proven experience in operations coordination, administrative support, or a similar role
- Great communication skills, including effective communication with clients over email
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects effectively in a high paced environment
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments
- Ability to adapt to changing priorities and thrive in fast-paced environment
- Proficiency in Google Suite, ERP system, Freshdesk/Zendesk or similar ticketing system and project management systems (Asana, Monday or similar)
- Actively promote a culture of positivity, resilience, and optimism through words, actions and behaviors
What the job involves
- We are looking for a Service Operations Coordinator to join the US team in Teaneck, New Jersey. This role is part of the Customer and Dealership Relations department and will serve as a key facilitator in ensuring efficient execution of daily operations within the Support Department
- This position involves coordinating various operational tasks, supporting departmental initiatives, and facilitating collaboration and communication across teams to optimize productivity and achieve organizational goals and objectives
- Our Service Operations Coordinator will be responsible for parts and shipping logistics using our ERP, while maintaining ongoing communication with clients and field engineers in a changing environment
- Manage field team’s travel and expense budgets, and be the POC for any travel or logistical team need
- Generate quotes and Sales orders while ensuring the ongoing progress of each to maintain high service level
- Serve in a pivotal role owning communications with customers through Freshdesk while managing ticket queue, and team’s workflow
- Work closely with the operations department to ensure replenishment activities and streamlined supply chain of Service dept. needs
- Support product development and research initiatives by assisting with planning, resource allocation, communications with the R&D and engineering teams, and monitoring project progress
- Assist in identifying opportunities for operational improvements, streamlining workflows, and implementing best practices to enhance efficiency and effectiveness
- A producer in heart and actions
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organizations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defense contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.8m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
Teaneck, NJ
Leadership
Amir Hever
(CEO & Co-Founder)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(COO & Co-Founder)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
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