Customer Success Manager, ZeroFOX
Public Sector
$75-100k
Cybersecurity platform
Be an early applicant
Cybersecurity platform
501-1000 employees
Be an early applicant
$75-100k
501-1000 employees
Company mission
ZeroFox's mission is to make the internet safer.
Role
Who you are
- The ideal candidate has experience supporting SaaS solutions within the public sector, understands government procurement and operational environments, and is comfortable working with cybersecurity technologies, technical integrations, and cross-functional teams
- 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers
- Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously
- Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations
- Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges
- Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders
- Customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams
- Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment
- Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments
- Ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences
- Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events
What the job involves
- ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers
- . As a trusted advisor, you will help government agencies maximize the value of the ZeroFox platform by driving adoption, supporting mission-critical use cases, and ensuring successful outcomes in complex, security-focused environments
- The Customer Success Manager serves as the primary point of contact for customers after implementation, partnering closely with technical teams, program stakeholders, and executive leadership to ensure ZeroFox solutions align with agency objectives
- You will proactively guide customers through platform optimization, deliver impactful reporting, provide ongoing training, and advocate for customer needs internally
- Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention
- Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
- Build effective curated customer experiences with the ZeroFox platform and larger operating environment
- Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
- Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
- Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
- Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
- Deliver web-based training to user groups to support organizational adoption
- Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
- Serve as a frontline technical resource for “best practice” and informal customer questions
- Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
- Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
- Maintain current functional and technical knowledge of ZeroFox service options
- Help to document best practices in developing and using ZeroFox solutions
- Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
Our take
On a mission to protect customers across the Internet, ZeroFox is an enterprise threat intelligence cybersecurity platform that helps companies detect risk from vectors such as social media, malicious apps and the dark web.
Operating in the public attack surface protection marketplace, its SaaS platform analyses millions of pieces of publicly accessible content in popular platforms such as Facebook, Instagram, Microsoft 365 and G Suite. Its solutions go beyond traditional threat intelligence with AI-driven analysis and experienced intelligence analysts that have unique access to the dark web.
ZeroFox went public in 2022 through a SPAC deal which included the acquisition of IDX, a specialist in data breach response. This capital from this offering will be invested in further evolving its AI capabilities and scaling its go-to-market efforts. It is also continuing its M&A strategy for product development, as an example recently acquiring cybersecurity firm LookingGlass to increase its threat intelligence capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2020
$74m
LATE VC
Jul 2017
$40m
SERIES C
Total funding: $154.2m
Company benefits
- Quality medical, dental, vision and prescription plans offered by reputable, nationwide carrier
- Employer-sponsored HRA account to help offset the cost of a medical plan deductible
- Set aside pre-tax dollars to pay for eligible health and / or dependent care expenses
- Save for retirement with pre- and / or post-tax contributions
- Short- and Long-Term disability insurance options available
- Basic and Voluntary life insurance options available
- An opportunity to share in the company’s success through equity
- Mac laptops for all employees
- Nationwide and Baltimore-based employee discounts offered exclusively to ZeroFox employees
- 24/7 legal services for employees, spouses, and dependent child(ren)
- Paid leave to help you revel, rest, and rejuvenate
- ZeroFox pays you to party on several national holidays
- Deep discount at national pet insurance carrier offering plans for every pet and every budget to help reduce the cost involved in caring for pets
- 24x7x365 telephonic access to board certified, US-based physicians
- Company-provided lunches, snacks, and drinks
Company HQ
South Baltimore, Baltimore, MD
Leadership
Chris Cullison
(Co-founder)Previously served as Practice Manager of Secure Development for Accuvant, Senior Software Engineer for Erickson Retirement Communities, Lead Technical Specialist for UPS, and as a Manager for Oasis.
Evan Blair
(Co-founder & Strategic Advisor)Previously served as Global Vice President of Channel Sales for ZeroFox. Currently acts as CRO fro HighSide and serves as an Advisor for Dreamit Ventures, TEDCO and Cyber Crucible. Experience as Director of Partner Solutions for Accuvant, Director of Global Partner Operations for Ciphent, and in Federal Business Development for Application Security.
James C. Foster
(Co-founder & Chief Executive Officer)Previously served as CEO for Ciphent. Experience as Global Director of Security Business Unit for DXC Technology, Editor of Information Security Magazine for TechTarget, and as Director of Research and Development for McAfee.
Hillary Herlehy
(Co-founder & Chief People Officer)Previously served as Director of Talent Acquisition for Accuvant, Chief Human Capital Officer for Ciphent, and as a Consumer Real Estate Personal Banker for Bank of America.
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