Senior Research Partner, Maze

• You’ve been a UX Researcher or ResearchOps pro with real experience building and scaling programs
• You’re a program manager at heart. You think in repeatable systems and frameworks, and love operationalizing your expertise
• You’ve worked directly with clients or stakeholders, and know how to build trust quickly, even in ambiguous or high-stakes environments
• You’ve helped build something from 0-1, whether it was a new research function, internal program, or customer-facing initiative
• You’re comfortable flexing up and down, running exec-facing sessions one day and hands-on enablement the next
• You’ve seen what “good” looks like in mature orgs but love the mess of getting there
• You’re curious, credible, adaptable, and energized by helping customers succeed

Desirable

• Maze serves over 500 customers through our Field Sales team, ranging from startups just getting started with research to global orgs working to scale it. Some teams are just getting started, others are further along, but nearly all are trying to make research more consistent, impactful, and integrated into how they work
• We’re hiring a Research Partner to help meet that need. This is a high-impact, full-time role focused on helping our customers improve their research practices while adopting Maze. You’ll partner closely with our Customer Success team to drive strategic enablement, build scalable programs, and deliver hands-on support where it matters most
• Your first focus will be building and scaling our onboarding experience, making sure new customers don’t just get started with Maze, but see real value early on. That could include helping teams assess their research maturity, advising on methodology and team structure, and equipping them with frameworks, playbooks, and scalable education
• While onboarding will be your primary focus, you’ll also flex across other strategic CS initiatives, from customer education pilots to maturity assessments to 1:1 enablement, helping Maze shape a best-in-class post-sale experience
• Design and scale Maze’s customer onboarding program, ensuring our customers find value early and develop lasting research habits
• Guide customers through research maturity assessments and early-stage strategy planning to match Maze usage to business goals
• Build onboarding playbooks, templates, and frameworks that support both 1:1 bespoke journeys and scaled, repeatable programs
• Run customer-facing sessions: research advisory, training calls, office hours, with a focus on strategic enablement, not just tactical setup
• Partner with CSMs, AMs, Solutions, and Product to ensure consistency and impact across the customer journey
• Contribute to other CS-led research programs, pilots, or high-touch engagements as needed helping us continuously level up our approach
• Serve as an internal thought partner on research best practices and how to embed Maze in diverse orgs, from startups to global enterprises
• You’ll operate fluidly between 1:1 and 1:many, executive and practitioner, strategy and execution. You’ll shape how Maze delivers strategic research guidance as a core part of our post-sale motion