Customer Service Associate, Amazon
€14.85 per hour
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
€14.85 per hour
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Minimum age: 18 years old
- Have the right to work in the Netherlands
- Strong communication skills in Dutch (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
- Willingness and ability to work in rotating shifts (i.e., early, late, weekend and compensated overtime as required)
- Initial four weeks availability for full-time training (paid)
- You'll need a quiet, distraction free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment
What the job involves
- 12 month fixed-term contract, full time 40 hours per week
- Start date: 22 September 2025
- As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers
- You’ll be the first point of contact for our customers based in the Netherlands by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance
- Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
- This role requires working variable hours to match when customers need us most
- You will work day shifts and late evening, and your work week is minimum 40hrs, i.e. , 5x8hrs
- In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 7 am and 9 pm Monday to Sunday
- You may be required to work on national holidays and Sundays and will be compensated accordingly
- Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work
- You will learn more about your exact schedule closer to your start date
Application process
- You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role
- We recommend using a laptop/desktop computer in order to get the best experience
- You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible
- If you're selected to move forward, your Dutch language skills will be assessed
- If successful, we will contact you about next steps!
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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