Director of Relationship Management, Health-eCommerce

$150-190k

+ Discretionary Annual Bonus Eligibility: Up to 10%

Expert level

Remote from US

More information about location

Connecting consumers to FSA & HSA eligible products

Job no longer available

Connecting consumers to FSA & HSA eligible products

101-200 employees

HealthcareB2BPersonal healthMarketplaceBeautyWellbeing

Job no longer available

$150-190k

+ Discretionary Annual Bonus Eligibility: Up to 10%

Expert level

Remote from US

More information about location

101-200 employees

HealthcareB2BPersonal healthMarketplaceBeautyWellbeing

Company mission

To improve consumers' health and maximize their health savings through qualified shopping and education.

Job

Company

Role

Who you are

Bachelor's degree in Business Administration, Marketing, or related field; MBA or equivalent experience preferred
Minimum of 10 years proven experience in client relationship management or account management, ideally in a B2B environment
Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights
Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail
Experience collaborating cross-functionally with teams such as marketing, legal, sales, product, and business intelligence
Ability to thrive in a fast-paced, dynamic environment and drive results under pressure

What the job involves

We are seeking a strategic and results-oriented Director of Relationship Management to join our team. This role will focus on overseeing the success of one key client, cultivating a strong partnership, and driving mutual growth and satisfaction
The Director of Relationship Management will collaborate closely with internal teams to ensure alignment, measure performance, and develop strategies that enhance the client's experience and business outcomes
Serve as the primary point of contact and advocate for the client. Build and nurture relationships at all levels to foster trust and collaboration
Develop and execute strategic account plans that align with the client's objectives and drive mutual growth. Continuously assess opportunities for expansion and enhancement of services
Partner with internal teams (marketing, legal, sales enablement, product, business intelligence, etc.) to ensure alignment of strategies and initiatives. Leverage internal resources to deliver exceptional value and support to the client
Establish key performance indicators (KPIs) and metrics to track the success of the partnership. Regularly monitor and analyze data to identify trends, opportunities, and areas for improvement
Proactively identify issues or challenges and work collaboratively to develop and implement solutions. Ensure timely resolution of client concerns to maintain high levels of satisfaction
Work closely with legal and finance teams to manage contract negotiations, renewals, and amendments. Ensure all contractual obligations are met and opportunities for upselling are maximized
Prepare and deliver regular performance reviews and strategic updates to the client. Communicate effectively both internally and externally to ensure clarity and alignment on objectives and progress

Our take

Health-eCommerce is one of the digital health industry’s leading providers of direct-to-consumer pre-tax health and wellness accounts. It is the parent company for a family of brands including FSA Store, HSA Store and WellDeserved. Combined, these serve millions of consumers in the US.

The company has flourished as an increasing number of Americans are using their workplace benefits to design healthcare solutions at a time of rising costs. Health-eCommerce’s brands have become trusted solutions for millions of consumers shopping with FSA (Flexible Spending Account) and HSA (Health Savings Account) currency.

The company has remained focused on continuous improvement and development of new/expanded offerings. This sets up Health-E Commerce nicely to remain a top player in the space.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.1)

Company

Funding (2 rounds)

Jul 2012

$2.2m

SERIES A

Apr 2011

$0.9m

SERIES A

Total funding: $3.1m

Company benefits

Dental Insurance
Medical Insurance
Vision Insurance
HSA w/ Employer Contribution
FSA
Long-Term Disability
Short-Term Disability
Life Insurance
Wellness Program
Mental Health Benefit
Fitness Subsidies
Virtual Fitness Classes
Paid Family Leave
Family Support Resources
Work From Home Stipend
Unlimited PTO
401K W/ Company Matching
Performance Bonus
Commuter Benefits Program
Happy Hours
Company Outings
Snacks
Some Meals Provided
Lunch & Learns

Company HQ

Garment District, New York, NY

Leadership

Preston Farrington

(CEO)

Previoulsy CFO at the company, CFO and COO at 1A Auto, and CFO at Commercial Water Distributing.

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