Customer Success Manager, TheFork
TF Pay, UK
Plus bonus
3 days a week in office
Online restaurant reservation platform
Open for applications
Online restaurant reservation platform
501-1000 employees
Open for applications
Plus bonus
3 days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Experience in a B2B customer-facing role (Customer Success, Account Management or Customer Support)
- Comfortable with phone-based communication, including outbound calls and follow-ups
- Able to handle operational and technical topics, especially related to payments
- Strong communication skills and ability to work cross-functionally
- Native or fluent English is mandatory
- Hands-on, structured and execution-oriented mindset
Desirable
- Experience working with restaurants or hospitality businesses
- Exposure to commercial or customer-facing roles in B2B environments
- Comfortable handling customer objections and complex conversations
- Proactive mindset with interest in improving product adoption
What the job involves
- Activate restaurants on TheFork Pay by managing a pipeline: outreach, pitching and follow-up using a consultative sales approach
- Drive adoption and usage, prioritizing high-potential accounts in coordination with Sales, AMs and KAMs
- Handle inbound cases (churn requests, payment issues, trainings, operational questions) and perform retention or reactivation actions when needed
- Manage Stripe account verifications and unblockings, including documentation review and coordination with restaurants
- Act as a TheFork Pay ambassador for the UK market, supporting and enabling commercial teams
- Coordinate closely with Gift Cards / B2C teams, staying up to date on campaigns and new customers to pitch added value to restaurants
- Identify and propose practical improvement ideas to increase product adoption and reduce friction, based on day-to-day restaurant feedback
Our take
Aiding the digitisation of the hospitality industry, TheFork offers users a seamless way to find restaurants they will enjoy, read user reviews, check real-time availability and make instant online reservations. It also provides restaurants with TheFork Manager, a software solution designed to optimise reservation management and streamline operations,
A TripAdvisor company, TheFork has made significant contributions to the global dining industry. It has partnered with 55,000 restaurants, achieved over 30 million app downloads, and attracted millions of users. Its software helps restaurants improve their service, which is great for diners too, and boost revenue by making their operations more efficient.
Celebrating its 15th anniversary in 2022, TheFork has firmly cemented itself as a top player in the space. It is able to serve restaurants of any size, including small and family-run restaurants, supporting them as the industry becomes more complex. On top of this, it has launched AI-powered search to help diners find their next restaurant in an intuitive and personalised way.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at TheFork