Customer Success Manager, Spotify
Ad Sales
$65.5-93.5k
Plus equity, Plus bonus or commission
Commercial music streaming service
Job no longer available
Commercial music streaming service
1001+ employees
Job no longer available
$65.5-93.5k
Plus equity, Plus bonus or commission
1001+ employees
Company mission
To unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it
Role
Who you are
- You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
- You have a minimum of 3 years experience in digital media, planning and/or buying
- You have strong industry knowledge and a desire to grow within the digital media industry
- You have a strong understanding of advertising performance metrics and the advertising ecosystem
- You have a reputation of providing outstanding customer service
- You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
- You are able to craft impactful sales rationale stories by using data and research
- You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
- You work effectively with cross-functional teams and all levels of management (internally and externally)
- You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
- You possess strong presentation and communication skills
- You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems
What the job involves
- We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue.
- This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts
- Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners
- Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle
- Be responsible for the RFP response and media planning strategy across all buying channels
- Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
- Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes
- Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking
- Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
- Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
- Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally)
- Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations
- Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling
- Own the post-campaign analysis with takeaways and recommendations to drive repeat business
- Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
- Adhere to internal standard methodology guidelines, processes, and operating cadences
Our take
Spotify was founded in an attempt to combat the rampant music piracy that was causing significant harm to the industry. The company has since taken music streaming mainstream and now has 180m+ paying subscribers across the world.
With features that include a highly accessible interface and a vast catalogue of artists, Spotify's strong brand has been able to maintain growth in spite of fierce competition from deep-pocketed rivals like Amazon and Apple. The company has achieved this by making smart acquisitions to move into other verticals to strengthen its offerings, especially podcasting, by acquiring Gimlet Media, Anchor and Parcast.
Spotify's future plans include rapid growth with a goal to become a one-stop destination for all digital sound, as well as AI and NFT integrations. However, high costs incurred from the acquisition of exclusive podcasts, increasing competitor strength, and weak bottom-line growth mean that the company must find a balance to maintain its position in the sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2016
$1bn
CONVERTIBLE
Jun 2015
$526m
SERIES G
Total funding: $2.1bn
Company benefits
- Extensive learning opportunities, through our dedicated team, GreenHouse
- Flexible share incentives letting you choose how you share in our success
- Global parental leave, six months off - fully paid - for all new parents
- All The Feels, our employee assistance program and self-care hub
- Flexible public holidays, swap days off according to your values and beliefs
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Daniel Ek
(CEO & Chairman)Founded Spotify in 2006. Previously worked as an executive at Tradera, an auction company that was sold to eBay and was briefly the CEO of uTorrent.
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