Client Success Director, Degreed
Strategic Accounts
Upskilling platform for businesses
Job no longer available
Upskilling platform for businesses
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help users to achieve their own personal educational missions.
Role
Who you are
- Strategic Consulting & Business Accumen – Ability to translate client objectives into actionable strategies that leverage the Degreed platform to deliver measurable business impact and ROI
- Executive Stakeholder Management – Proven ability to build and maintain trusted relationships with senior leaders, influencing decision-making and strategic direction
- Cross-Functional Collaboration – Experience working with Sales, Product, Marketing, and Professional Services teams to develop tailored solutions and drive customer success
- Data-Driven Decision-Making – Strong analytical skills to assess adoption trends, engagement metrics, and business outcomes to inform recommendations
- Proactive Problem–Solving & Adaptability – Ability to anticipate client needs, identify risks early, and pivot strategies to ensure long-term success
What the job involves
- As a Client Success Director, you will play a pivotal role in ensuring our most strategic and high-value clients realize measurable business impact from their investment in Degreed
- Your mission is to drive tangible ROI by aligning Degreed’s solutions with your clients' most critical business objectives—helping them achieve quantifiable outcomes that improve workforce agility, productivity, and retention
- This is a high-impact, strategic role that requires deep collaboration across cross-functional teams
- You’ll work closely with Sales Key Account Directors, Product, Marketing, and Professional Services teams to ensure clients maximize the value of Degreed
- As a Client Success Director, your focus will be on fostering strong executive relationships, driving proactive engagement, and championing client success at the highest levels
- If you thrive in a fast-paced, consultative environment, excel at strategic storytelling, and have a track record of delivering business outcomes, this is an opportunity to make a significant impact—both for our clients and the future of workforce learning
- * Own strategic client relationships with Degreed’s highest-value accounts, ensuring alignment between client goals and our platform’s capabilities
- * Drive measurable ROI and business outcomes for clients by proactively developing strategies that demonstrate the impact of Degreed on workforce performance and skills development
- * Collaborate with Sales to expand client relationships, identify growth opportunities, and secure renewals/expansions through demonstrated value
- * Lead executive-level conversations, providing tailored insights, success stories, and data-backed recommendations to reinforce the long-term business impact of Degreed
- * Analyze adoption trends and engagement data to surface key insights, mitigate risks, and continuously optimize success strategies
- * Act as the voice of the customer, gathering feedback to influence product enhancements, roadmap priorities, and service improvements
Application process
- Please note that due to the high volume of candidates, feedback on applications or interviews will be communicated through an automated message and we will not be able to provide specific feedback, even if requested
Our take
Platforms to help employers upskill their people have become more in-demand in recent times. Degreed is a high-calibre name in this space, used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing courses, books, videos, articles and podcasts for skills development, the company uses the data it gathers to connect learners with suitable projects and job opportunities. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With strong support and funding, Degreed is well-positioned to continue its growth trajectory. As organisations seek to differentiate themselves as workplaces, and use employee benefits to this end, there should be no shortage of potential clients for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.3m
Company benefits
- Remote-work company with small offices where the biggest concentration of our people live
- Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings & monthly release parties
- Generous & flexible time off
- Best-in-class tech & software, including for your home office
- Health, dental & vision
- Dependent care allowance
- 401(k) matching
- Quarterly personal learning fund
Company HQ
Pleasanton, CA
Leadership
David Blake
(CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(CTO & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
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