Deskside Support Engineer, Ekco
Security-first managed cloud provider
Be an early applicant
Security-first managed cloud provider
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To enable companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers’ existing technology investments.
Role
Who you are
- 3rd Level IT related degree desirable
- 3 -5 + years of experience in a similar role
- Industry certifications – Azure, Office365. A+ and Network + desirable
- Strong knowledge of Microsoft Azure, Office365, & Windows Server desirable
- Strong troubleshooting experience across Windows desktop environments, Microsoft 365, and end-user technologies
- Experience supporting Microsoft Intune, endpoint management, and device deployment technologies
- Good working knowledge of Microsoft Entra ID, Microsoft 365, Windows Server, and Azure environments
- Understanding of ITIL principles and experience working within SLA-driven support environments
- Experience in adhering to KPIs
- Excellent communication skills with the ability to support clients remotely
What the job involves
- Ekco is seeking an experienced Deskside Support Engineer to join our Dublin-based Managed Services team
- The role will involve supporting multiple client environments across Dublin, providing both onsite and remote technical support depending on business and customer requirements
- This is an excellent opportunity for a motivated support engineer to further develop their technical and customer-facing skills within a fast-paced MSP environment
- Provide onsite and remote support to end users, resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve issues relating to Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Support user access and identity management within Microsoft Entra ID , including password resets, permissions, and group membership administration
- Assist with endpoint management and mobile device support using Microsoft Intune and other Mobile Device Management (MDM) technologies
- Support device provisioning and deployment activities including Windows Autopilot, laptop builds, hardware refreshes, and software rollouts
- Assist with routine operational support tasks for Azure-hosted infrastructure, including monitoring, patching, and escalation support
- Support Windows Server administration tasks including user management, file permissions, shared folders, and routine maintenance activities
- Manage IT onboarding and offboarding processes, ensuring users are appropriately provisioned with hardware, software, and system access
- Respond to incidents and service requests through the ticketing system, ensuring timely resolution and adherence to agreed SLAs and KPIs
- Provide a high level of customer service and maintain strong working relationships with client stakeholders and end users
- Escalate complex technical issues to senior engineering teams where required and contribute to long-term problem resolution
- Maintain accurate technical documentation including SOPs, asset registers, knowledge base articles, and infrastructure documentation
- Participate in infrastructure upgrades, project work, and continuous improvement initiatives
- Follow ITIL best practices and ensure all work is completed in line with internal processes, security standards, and compliance requirements
- Stay current with emerging technologies within the Microsoft ecosystem and actively participate in training and certification opportunities
- Be comfortable working across multiple customer environments and adapting to different
Our take
While digital transformation is essential for modern businesses to remain competitive and for government agencies to deliver their services in an increasingly online world, the majority of organisations fail to manage this process alone. Ekco, a provider of specialist cloud and consultancy services, exists to help companies through the massive technological and cultural changes needed to make digital transformation work.
While numerous firms operate in this space, Ekco stands out for its security-first approach which stems from its origins as a cloud backup and disaster recovery business. It also boasts expert local knowledge, gained from years of experience and a string of canny strategic acquisitions which have seen it rapidly expand from Ireland into the UK and the Netherlands.
Having acquired Unite Technology Solutions, Ward Solutions, Kontex and Caveo Solutions in 2021 and 2022 alone, Ekco was in turn acquired by London-based Corten Capital. It is now focusing on hiring additional talent to develop its offering in its current markets. In the longer term, it seems set to continue its growth through further acquisitions - such as that of DataLogiX in early 2026 - to become Europe's leading managed cloud and cybersecurity provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$23.6m
LATE VC
Feb 2020
$9.7m
LATE VC
Total funding: $42.5m
Company benefits
- Flexible, family friendly working options
- Your progression and development is encouraged
Company HQ
Grand Canal Dock, Dublin, Ireland
Leadership
Eoin Blacklock
(CEO)Prior to joining Ekco in 2015, Eoin was a Managing Director of Cloud Backup at j2 Global. Before that, they founded KeepItSafe where they served as the CEO for 5 years.
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