Experience Optimization Manager, Pipedrive
Offers bonus
Sales CRM & pipeline management software
Job no longer available
Sales CRM & pipeline management software
1001+ employees
Job no longer available
Offers bonus
1001+ employees
Company mission
To support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier.
Role
Who you are
- 3+ years of experience delivering data-led, experience-focused customer journey programs that double down on existing well-performing areas and unlock new growth avenues
- Able to communicate and align with team members, stakeholders, and other departments using data-driven results
- Can identify problems and help develop practical solutions that address their root causes
- Experience working with a growth-oriented B2B or B2C business
- Comfortable with experience- and conversion-focused journey management and CRO
- Strong SEO, analytics, and UX understanding
- Superb reporting and presentation skills to senior audiences
- Comfortable operating in a high-growth, PE-backed environment
What the job involves
- We’re looking for an experienced optimization manager to work on conversion rate optimization, customer acquisition, and retention in our London office
- In this role, you’ll get a chance to work with our awesome marketing team
- Join the execution team to deliver a comprehensive CRO strategy that aims for data-led journey optimization and high-quality conversions
- Continuously test hypotheses and improve critical business metrics such as V2T, T2P, NPC, NPC ARR, retention, and churn
- Analyze consumer touchpoints, including human touch, email, in-app notifications, website, landing page data, and conversion funnels
- Collaborate with partners such as MarTech and Demand Gen (free and paid) to optimize conversion rates through A/B testing, multivariate testing, and other optimization techniques
- Stay updated with the latest CRO trends and technologies and incorporate them into the company’s optimization efforts
- Work with a team of experience optimization managers, customer journey designers, and other stakeholders to set clear goals, providing education, explanation, and coaching
- Collaborate with the 3rd party agency/partners and be the point of contact with other marketing and business function teams for a cohesive, end-to-end customer experience
- Present CRO results and insights to key stakeholders, including the executive team, to drive buy-in and support for optimization initiatives
- Continuously monitor and measure the success of CRO initiatives using tools such as Google Analytics, Amplitude, Gainsight, and Optimizely
- Help create business cases for new capabilities and tools when necessary
- Own the day-to-day reporting and documentation of experience optimization programs and AB tests
Application process
- If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application
Salary benchmarks
Our take
Since its foundation in Estonia in 2010, Pipedrive has grown into one of the world’s leading sales CRMs, rivalling the likes of Salesforce, HubSpot, and Agile. Indeed, it’s considered by many to be the best for sales management specifically - earning it a strong position in the space.
Pipedrive’s growth from a five-person startup has been quite spectacular, with the company reaching Unicorn status in 2020 and now boasting a team of over 1000. It also continues to develop its offering, for example with the launch of Pipedrive Pulse - which was designed to streamline prospecting workflows and focus on promising deals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$10m
SERIES C
Jun 2018
$50m
SERIES C
Total funding: $91.3m
Company benefits
- Annual bonus system
- Health insurance
- Meal allowance
- Flexible benefits credit
- Value-driven work environment where people come first
- Lively bunch of colleagues from over 50 different countries
- Offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
- A team serious about getting things done while not taking ourselves too seriously
- A world-class working environment full of the usual nice perks and some more
- Freedom to execute your ideas with a passionate and motivated team supporting you
- Flexible working hours
- Personal and career development opportunities (internal and external training available)
Company HQ
Midtown South, New York, NY
Leadership
Paulo Cunha
(CEO)Joined Pipedrive as CEO in 2025. Previously spent 5 years as President at SeatGeek, and 8 years at Expedia Group in roles such as VP of Growth Marketing / Global GM of Hotels.com.
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